What are the responsibilities and job description for the Global Sales Support Specialist position at TalentBurst, an Inc 5000 company?
Global Sales Support Specialist
US - Plano TX Office - Onsite
8 months plus extensions
Job Summary
The Global Sales Support Specialist (GSS) is a critical driver of revenue within the Sales Finance organization, empowering the Field Sales Team with expert support in complex quoting, order processing, and product configuration. As a subject matter expert, the GSS ensures seamless deal execution while collaborating across functions to streamline processes and maximize efficiency. This fast-paced role demands a proactive, highly organized individual who thrives under pressure. The GSS directly engages with internal sales and business operations teams to optimize sales execution, enable new product introductions, and keep quoting operations running smoothly and effectively. Key
Responsibilities
US - Plano TX Office - Onsite
8 months plus extensions
Job Summary
The Global Sales Support Specialist (GSS) is a critical driver of revenue within the Sales Finance organization, empowering the Field Sales Team with expert support in complex quoting, order processing, and product configuration. As a subject matter expert, the GSS ensures seamless deal execution while collaborating across functions to streamline processes and maximize efficiency. This fast-paced role demands a proactive, highly organized individual who thrives under pressure. The GSS directly engages with internal sales and business operations teams to optimize sales execution, enable new product introductions, and keep quoting operations running smoothly and effectively. Key
Responsibilities
- Sales Support Excellence: Support the Field Sales Team with quoting complex deals, responding to order inquiries, and providing guidance on product configurations in SFDC CPQ. Facilitate training on quote-to-order processes, including SFDC quoting sessions, ensuring that our Sales team members are equipped with the knowledge needed to drive sales success.
- Cross-Functional Collaboration: Work closely with teams including Deal Review, Pricing, Product, Sales Operations, and IT to ensure the smooth implementation of business policies, scalable quoting processes, and GTM offerings in SFDC CPQ.
- Process Documentation & Best Practices: Collaborate with the documentation team to ensure that our quoting decks are accurate, well-structured, and aligned to drive sales success. Act as a Subject Matter Expert in new product introductions, helping to design and refine quoting best practices for both new and existing products, ensuring clarity and consistency across all enablement materials.
- System & Process Improvement: Serve as a key partner in driving business requirements for system enhancements in SFDC CPQ, actively participating in the testing and UAT process to ensure new functionalities align with business needs. Identify and escalate system gaps or opportunities for process improvements, collaborating to streamline workflows and eliminate inefficiencies.
- GTM Readiness & Operational Coordination: Ensure the operational readiness of new GTM offers by collaborating with cross-functional teams to enable seamless execution of new product offerings. Build strong relationships with internal teams (Product, Sales, Legal, IT, etc.) to ensure alignment and smooth quoting processes.
- Project Management & Communication: Work with business partners to define objectives, set timelines, and track the status of quoting changes. Communicate milestones, dependencies, and project status updates to key stakeholders to ensure alignment and project success.
- Prioritization & Execution: Manage a shared mailbox for Global Sales Support activities, prioritizing requests based on revenue impact, customer relationship considerations, and timing requirements to meet deadlines.
- Experience: 5+ years of experience in Sales Support, Sales Operations, Finance, or Contract Management, preferably in a SaaS or subscription-based business. Proven experience with Pricing/Quoting processes and an understanding of GTM strategies.
- Technical Proficiency: Strong experience with Salesforce (SFDC CPQ) and proficiency with Google Suite (Gmail, Sheets, Docs, etc.) is essential. A tech-savvy mindset and ability to navigate complex systems to enhance quoting processes.
- Communication & Collaboration: Exceptional written and verbal communication skills, with the ability to communicate effectively with customers, internal teams, and International stakeholders. Ability to balance individual tasks while supporting team priorities in a dynamic environment.
- Organizational & Analytical Skills: Extremely detail-oriented with a high level of organization and the ability to manage multiple competing priorities simultaneously. Strong problem-solving skills and the ability to analyze processes and suggest improvements.
- Additional Requirements: Ability to work extended hours as needed, particularly around month-end or quarter-end workloads. Flexibility to work alternate shifts to accommodate global requests and ensure timely support
- QUOTING
- EXCELLENT WRITTEN
- CONFIGURE, PRICE, QUOTE
- SALES SUPPORT
- SALES OPERATIONS
