What are the responsibilities and job description for the Client Services - Customer Care Representative I position at TalentBurst, Inc.?
Job Title - Customer Care Representative I
Job Location - 100% Remote
Job Duration - 1 Year
Shift / Time Zone : Between hours of 9a-9pm ET
Job Description :
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Duties and Responsibilities
Supports assigned client group(s) performing routine complexity health related customer
excellence activities.
Typically makes routine outbound, health related customer calls following set scripts,
procedures.
Maintains complete customer / patient confidentiality for all health, personal and other
customer information.
Provides professional, respectful, customer excellence. Demonstrates caring and empathy
when delivering sensitive health information.
Effectively respond to all customer inquiries received by various digital methods including
telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
services, concerns of service failures and other duties needed to provide superior service.
Supports all client group(s) based on business needs.
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