What are the responsibilities and job description for the Functional Lead position at TalentBurst, Inc.?
Position : Functional Lead
Location : Quincy, MA (Hybrid)
Duration : Multi Year Renewable Contract
Hours : 37.5 Hours per week
Position Summary
Client seeks to improve a constituent's experience while interacting with eligibility and enrollment processes across its various agencies through more efficient and collaborative processes. This project will, through a series of iterative improvements, knit the various processes together into an Integrated Eligibility and Enrollment (IE&E) program to provide constituents with a unified view of applying, managing, and being notified by Benefits programs. The IE&E project is bifurcated into a Common Noticing Solution (CNS), which produces constituent notices, and a Common Portal, which will unify constituent access to benefit programs and information contained in disparate source systems.
The role will report to the program director and work as part of the IE&E Common Portal PMO to support key programmatic initiatives ensuring deliverables are in line with the Program's goals and meet the objectives of the various business stakeholders. The role is an active member in all phases of the project including requirements gathering, design and development activities, testing, implementation, and ongoing operation. This role serves as a liaison between the business community, the software quality assurance team, project management office, and the technical development team. The successful candidate must have a strong working knowledge of eligibility and enrollment processes for Benefits management, be well-versed in operational concepts, and the Software Development Life Cycle (SDLC). This role is responsible for providing oversight of 4 business analysts who interact with internal and external business users to ensure that requirements are clearly defined and fully implemented in the production Portal.
Detailed List of Job Duties and Responsibilities
- Analyze existing systems and processes and stay current on stakeholder needs and the project vision.
- Oversee business analysts who maintain project objectives and business requirements and assist in their realization.
- Lead gap analysis and the development of cross-agency workflows.
- Produce a variety of high-quality project plan deliverables that are complete, universally acceptable, and effectively communicate objectives within stipulated timelines.
- Participate in and contribute to JAD workshops with business SMEs, developers, testers, and Client to analyze business processes, workflows, business policies, events, triggers, roles, integrated systems, data flows, etc.
- Develop and review Business Requirements Documents, Requirements Traceability Matrix (RTM), mapping requirements, and test cases to ensure complete test coverage against in-scope requirements.
- Support the Program Director in execution of the Program's vision and adherence to approved timelines.
- Support stakeholders during each release / implementation.
- Utilize the program's requirements management, change management, and defect management tools and track requirements / defect status throughout the project for the functional areas.
- Proactively review existing processes, identify opportunities for improvement, and make constructive suggestions for change that would benefit the Program.
- Serve as an SME for the program and contribute to and review documents crafted by other teams.
Education, Experience, and Qualifications
