Job Title : Senior IT Contracts Specialist
Location : REMOTE (But expected to go into office 1-2 times a month; 550 Cochituate Rd, Framingham, MA or 300 Value Way, Marlborough MA)
Duration : 12 Months Contract
Job Summary :
The Senior Contracts Specialist will be required to work in a team environment and independently, to draft or proofread and edit Statements of Work (SOWs) documents for both content and format within an established timeframe, and finalize SOWs in the area of Managed Services, Custom or Fixed Fee (milestones and / or deliverables to be completed in a set timeframe) and Staff Augmentation (T&M) type of engagements, as well as, amendments to SOWs between Client IT business units and Client's Preferred Providers for external contract labor.
Major Areas of Responsibility :
Drive Contract Excellence
- Facilitate stakeholder meetings (internal and external) to develop and / or clarify all business requirements / specifications, niche terms, etc. are captured, tracked and documented throughout the SOW / Amendment development process
- Prepare, negotiate, and manage IT Professional / Consulting Services contracts
- Provide training to relevant Service Delivery teams on contracts processes to ensure content, approvals and contract requirements are met
- Work effectively and efficiently with all levels of the organization from the time a request is received, sent for execution, fully executed copy received, and Purchase Order issued (as / when required)
- Review redlines, identify business and / or issues and escalate appropriately, if necessary
- Compare amendment to original SOW content and other supporting material
- Assist as / when required to provide input to an / or update Standard Operating Procedures (SOPs), process improvements training material, contract forms, etc.
- Validate resource plan aligns with existing rate card (roles, rates and locations)
- Support contracting process for engagements exceeding
- M in value.
Ensure Value Delivery
Ensure service levels, metrics and reporting requirements are included within SOWsIdentify, assist and support issue resolution impacting completion of contracts, facilitate and administer the Vendor Management Exception processIncorporate lessons learned into operating procedures and contract form updatesImprove Contract Management
Perform administrative functions such as; set-up / attend meetings, database / tracking entry, typing, redlining / format contracts, etc.Monitor, manage and prioritize incoming request for SOW reviewsManage and control document versions (internally and externally)Provide status updates and / or concerns via daily tracking sheet and team meetingsWork within a shared file management structureDevelop formal service level targets for labor related engagements at both a Client IT origination level and contract level. Ensure service levels reviews are incorporated into vendor governance programsWork with Legal and Procurement to ensure high profile commercial agreements are prioritized as neededProvide oversight, validation and negotiation of change order requestsProvide SME related to industry relevant labor contracting best practicesWork with Legal and Procurement on continuous improvement efforts within the contracting processesAssists with special projects, as neededThis individual will need to work with multiple internal stakeholder parties to influence the appropriate level of detail, risk and governance that will be required for each contract within scope. Judgement will be required when push back is needed either with internal stakeholders or vendors to gain desired outcome. Ability to understand the business objectives and independently resolve challenges to the business objectives.
Escalation would be required when alignment cannot be obtained on a material matter within the contracting process.
Minimum job skills needed to perform this job :
Self-motivated individual who has the capacity to build trust amongst colleagues and work as part of a teamAbility to work independently and thrive in a fast-paced environment, excellent time management and prioritization skills, detail oriented, handle multiple contracts and projects simultaneously under tight deadlinesHigh level of responsiveness and exceptional interpersonal and communication skills; excellent customer servicePositive outlook, willingness to learn and contribute, commit to personal growth and a team-oriented attitude; the ability to adapt to new / evolving processesExcellent written communication skills, with clear and concise drafting skillsExcellent oral communication and effective negotiation skillsExcellent judgement as to business and legal matters, including appropriate escalation of issuesSolid understanding of legal terms and contract principlesAbility to transfer and apply prior business and / or legal expertiseExperience with developing service levels and incorporating them into both agreement and governance processes.Proficiency in making sound, reasonably judgementsAbility to understand business details of internal clients' objectives, and willing to research applicable legal best practices and apply as appropriate to the contract processAbility to understand the business objectives and independently resolve challenges to the business objectivesAbility to conduct legal and other researchAdvanced proficient computer skills, including Word (i.e., redlining, tracking changes and formatting contracts) and preferable, Excel and ability to perform online research (required)ServiceNow and Jira experience (preferred)Agile Kanban experience (preferred)Minimum experience required to perform this job :
8 years' experience in IT corporate contractsMinimum of 4-6 years of experience drafting, negotiating, and executing IT Professional Services contractsHands on experience independently drafting, negotiating, and managing various contract types (T&M, Fixed Fee & Managed Services)Extensive experience negotiating complex agreements that incorporate risk mitigation measures (SLAs, KPIs) and contract governance procedures to ensure value captureExperience working directly with attorneys and / or other third parties in both advisory and negotiation capacitiesBachelor's Degree / Law Degree or Paralegal experience (required)TB_EN
