Position : Application Support Analyst
Location : Boston, MA (Hybrid)
Duration : 5 Months with long term renewable contract
Weekly Hours : 37.5
Client is seeking to hire a highly motivated Application Support Analyst with experience supporting Case Management and / or Healthcare systems. DDS supports individuals with intellectual and developmental disabilities including autism spectrum disorder to enhance opportunities to become fully engaged members of their community. The Application Support Analyst will be responsible for supporting
- applications that support the case management, clinical, and claiming business units for DDS. In this role, the Business Analyst will work alongside an existing team of EHS IT Business Analysts. This role will provide customer service and production support for the existing EHR, Case Management and Claiming system (Meditech) while also working with the team to perform testing and straightforward configuration tasks in the new Case Management, Clinical, and Claiming system (WellSky).
The primary work location for this role will be at 1000 Washington St., Boston, Massachusetts 02118. The work schedule for this position is Monday thru Friday, 8 : 00AM to 4 : 00PM. The incumbent work location for this role will be at 1000 Washington St., Boston, Massachusetts 02118. The work schedule for this position is Monday thru Friday, 8 : 00AM to 4 : 00PM. The incumbent is expected to occasionally travel to the DDS area and regional Massachusetts offices. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.
Detailed list of job duties and responsibilities :
Serve a contact for Tier 1 application support.Ensure that requests for assistance are documented, triaged, and routed appropriately.Identify, communicate, and facilitate resolution to any production support, user requests, or triaged Helpdesk tickets.Participate in the final configuration and refinement of workflows and forms in WellSky.Participate in the preparation and execution of testing plans and / or test criteria.Ensure that testing is performed that will validate quality, reliability, and completeness of the business services being deployed.Perform Integration, Regression, and assist with User Acceptance testingResponsible for determining operational objectives by studying business functions, gathering information, evaluating output requirements and formats.Preferred Qualifications : -
Preferred Knowledge, Skills and Abilities) :
Minimum two (2) years of experience working in IT environments troubleshooting electronic case management and / or EHR system electronic health record, including customer support and testing.Business Analysis, Systems Analyst, or other related experience is preferred.Hands-on experience effectively using MS Office toolsDemonstrated ability to understand and resolve reported production support or customer service issues.Hands-on experience in managing escalated issues and dispute resolution of any components of a project with the ability to understand when to escalate issues to senior management.Methodical and able to follow documented procedures and instructions to resolve production issues.Strong written and oral communication skills with the ability to clearly communicate with diverse user groups and provide support to both technical and non-technical audiences.Self-motivated with the ability to prioritize tasks in a fast-paced environment to meet deadlines and manage competing demandsbility to perform basic, straightforward configuration in systems to support customer requirements, based on published screen designs.Experience producing and executing test cases based on documented workflows and / or screen designs. Includes identification, clear tracking, and reporting of issues and retesting.bility to work independently as well as in a team-orientated, collaborative, and ever-changing technical environment.bility to maintain a high degree of professionalism and confidentialityPrior Government or Healthcare experience is preferred, but not requiredTB_EN
