What are the responsibilities and job description for the Customer Care Coordinator 2 position at TalentBurst?
Job : Customer Care Coordinator 2
Duration : 5 Months
Shift Hours - Mon -Thur 9 am-7 : 30 pm & e / o weekend
Training Schedule - Monday-Friday 8 am-4 : 30 pm for the first 6 weeks
Location : Falls Church, VA 22042
At least 1 year of healthcare experience, dispatch experience preferred but not required
The Customer Care Coordinator II is responsible for answering and processing all emergency-related calls made to the High-Reliability emergency response center.
Collaborates with the facility's clinical and security team members to deploy local resources based on the complexity of critical events.
In a limited capacity, the CC II will triage calls from
- program patients who present with emergent healthcare needs.
They also serve as secondary support on the
The CC II must have critical thinking skills, and the capacity to absorb multi-directional instructions and quickly execute
said requests.
Be able to communicate effectively in person and over multiple written and verbal electronic modalities.
In addition, there must be a demonstrated proficiency in Call Center Operations,
medical knowledge, and hospital policies and procedures.
Duties and Responsibilities
follow explicit protocols to activate and deploy both medical and public safety response teams as requested by the care site.
Provides updates to incoming shifts; assists with coaching and mentoring new team members.
