What are the responsibilities and job description for the Program Manager position at TalentCraft?
JOB SUMMARY
The Program Manager supports client programs through Process Development and into GMP Manufacturing of gene therapy viral vectors. The PM is well-versed in contract clinical manufacturing and effectively delivering client projects in a fast-paced environment. The Program Manager will act as the primary contact between clients, project team members, and functional groups to track progress and ensure the delivery of quality products and services. They will be responsible for developing, tracking, and reporting on the projects. They will effectively monitor and present project updates to relevant stakeholders, clients, and project team members.
ESSENTIAL JOB FUNCTIONS
- Deliver client satisfaction through timely, effective communication and facilitation of expectations with stakeholders
- Prepare detailed project schedules, including identification of major milestones for overseeing, controlling, communicating, and managing all activities required to complete client projects
- Monitor projects and help resolve issues or escalate appropriately to ensure on time delivery of all milestones and help identify risk mitigation plans
- Organize, set agenda for, and lead meetings with clients and internal teams to facilitate project completion
- Ensure that project deliverables are client focused, results oriented, performance driven, and in compliance with all applicable internal and external requirements
- Deliver project status updates to team members and clients during all stages of the project, manage expectations, and escalate risk immediately
- Build strong relationships with clients and collaborate with business development to obtain new business opportunities from existing clients
- Monitor project costs and prepare regular project updates with management and clients
- Support company financial goals and objectives by supporting forecasting processes, assuring timely invoicing of project milestones, and supporting finance department in resolving disputes related to accounts receivable from clients
- Identify appropriate applications and methods in managing projects
- Proactively suggest improvements to existing processes and think creatively to promote new ideas that will benefit the team and our overall efforts
SPECIAL JOB REQUIREMENTS
KNOWLEDGE, SKILLS AND EXPERIENCE
EDUCATION / CERTIFICATIONS / LICENSES
Essential / Desired
ON-THE-JOB EXPERIENCE
SKILLS / ABILITIES
Essential
