Onsite opportunity for a Help Desk Analyst 4

Job Description

Job Description

We have an onsite opportunity for a Help Desk Analyst 4 for the Virginia State Police in Chesterfield VA for a long-term project. I am forwarding the JD for your reference. Kindly review it and let me know if you would be interested in this opportunity.

JD :

Client : Virginia State Police, Richmond, VA

Location : 7700 Midlothian Tpke

N. Chesterfield, VA

Rate / Salary : $28 on W2 hourly (No Benefits) or $31.50 on 1099 / C2C or Compensation of USD43,000K plus Benefits

Help Desk Analyst 4 for Grants & Legislative Analysis Section

Candidates must be able to work on site.

Local Candidates Strongly Preferred.

The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will :

• Become familiar with VSP services.
• Answer questions from the public, business, government agencies and others.
• Identify the root cause of problems and implement solutions by gathering and analyzing available information.
• Track incoming calls and email requests for assistance.
• Perform other duties as assigned.

The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8 : 30am to 5 : 00pm, excluding state holidays.

Knowledge, Skills, and Abilities

Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Advanced computer skills are required that aligns with the Job DescriptionRequired8Years

Ability to multitask and to determine root cause of problems and implement solutions,Required8Years

Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusionsRequired8Years

customer relations skillsRequired8Years

good verbal and written communication skillsRequired8Years

proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)Required8Years

Global Candidate Requirements

Skill

Required / Desired

Amount

of Experience

Questions

Description

Question 1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?

Question 2Please list candidate's email address.

Question 3If selected the role requires the candidate to work on site 5 days per week. Does your candidate agree to this arrangement?

Question 4If Selected this role requires the candidate to interview in person. Does your candidate agree to this arrangement?

Question 5In what City and State is your Candidate located?

Thanks & Regards,

Niketa Ganju

T : 908 256 4984

E : niketa.ganju@talentechdigital.com

Company Description

TalenTech Digital is a Northern Virginia-based IT staffing and consulting company.

Company Description

TalenTech Digital is a Northern Virginia-based IT staffing and consulting company.

Salary : $28