IT Analyst (Law Firm Experience)

Job Title: IT Analyst Primary Location: Dallas, TX (On-Site 5 days per week) Position Type: Direct Hire
Overview:
TalentFish is casting a line for an IT Analyst. This is a Direct Hire role in Dallas, TX. The IT Analyst is a first-level role with the primary responsibility of providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting meeting technology events and tools, and participating in IT projects and initiatives. The IT Analyst also participates in advancing continuous organizational effectiveness and exceptional service delivery.

What You Bring to the Role. (Ideal Experience)

• Associate's degree (preferred); Bachelor's degree (preferred); or similar work experience.
• At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies.
• At least 3 years of experience in LAN, WAN and network systems support and management.
• At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices; and
• At least 3 years of professional services or law firm experience REQUIRED.
• Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes.
• Advanced proficiency in Microsoft Office Suite.
• Advance proficiency in Service Now.
• Advance proficiency in MS Teams.
• Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);
• Advanced to expert knowledge of mobile technologies (iOS, iPad OS);
• Advanced to expert proficiency in networking technologies, cabling topologies, data communication devices, and related applications.
• Advanced to expert proficiency in Inter/Intra/Extranet technologies.
• Advanced to expert proficiency in Document Management Systems (iManage/Work 10);
• Advanced knowledge of customer service principles and practices.
• Advanced proficiency with data security and security applications.
• Advanced proficiency with project management; and
• Advanced proficiency in remote access architecture, applications and technologies (Citrix, VPN).

What You'll Do. (Skills Used in this Position)

• Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new technologies;
• Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events.
• Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events.
• Install and maintain computer software standards in accordance with departmental requirements and procedures.
• Work across IT teams to achieve timely escalation and closure of software and hardware issues.
• Maintain the operational availability of office computers and printers.
• Maintain asset management system to ensure the accuracy and currency of Firm assets.
• Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life cycle of a services request.
• Practice call ownership by acting as a liaison with Firm-side IT groups and customers keeping them apprised of service request status until request is resolved to customer's satisfaction.
• Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software.
• Support mobile device technologies; Promote and support remote access tools and best practices.
• Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.);
• Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data.
• Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required; and
• Impeccable work ethic is a must (Punctual, Reliable Attendance and Self- motivated).

Compensation Information
The expected salary range for this position is 65,000-80,000 per year, depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations. This role requires authorization to work in the U.S. without current or future visa sponsorship. All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.