What are the responsibilities and job description for the Support Specialist - CMS position at TalentFish?
Job Title : Support Specialist - CMS Primary Location : Hybrid Chicago West loop / Fulton Market Position Type : Contract Overview TalentFish is casting a line for an associate Support Specialist - CMS. This is a long-term contract (maybe contract to hire) role hybrid in West-loop. This role is open due to company growth in the Digital Market and operations organization. As a CMS - Support Specialist at the Associate level you will be working to establish, manage and enhance and support framework. This includes ticket and issue triage. Setting up support processes, problem solving. You will work to support a culture of continuous improvement. You will deliver training, empower team members and work to support the product area. This role requires proactive specialists who is adept as optimization and streamlining support workflows. This role requires a passion for marketing, technology and a mindset of supporting excellence for a leading-edge project. Qualified candidates will be eligible to work in the US now and in the future without sponsorship. What You Bring to the Role. (Ideal Experience) Bachelor's degree in business administration, Communication, Education, Marketing, Information Technology, Computer Science or another related field 1-2 years relevant work experience in a technical or support environment Familiarity with ticketing systems such as Jira, Service Management, Freshservice or similar tools Excellent written and oral communication skills and attention to detail Ability to build relationships, collaborate with a wide range of stakeholders from different backgrounds and functions. Work independently and self-manage time, prioritize tasks, and execute deliverables proactively Experience synthesizing complex project data and information and relaying that information to team members and stakeholders What You'll Do. (Skills Used in this Position) Work with ticket triage Evaluate and prioritize incoming support tickets Prioritize and categorize issues Delegate tasks for timely resolution Track issue against SLAs; including creating and maintaining an ongoing list of deliverables and assets required for each ticket Maintain clear and clear lines of communication with the client and internal team members, providing regular updates regarding ongoing issues and resolutions Collaborate with stakeholders to gather feedback and insights for continuous improvement Monitor support processes and identify areas for improvement. Propose and implement enhancements to optimize the efficiency of issue resolution Knowledge and interest in industry best practices and emerging trends to enhance support services Compensation Information The expected salary range for this position is $20 / hr-$30 / hr depending on experience and qualifications. This role also qualifies comprehensive benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations. TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible. t TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!
Salary : $20 - $30
