Operations Manager

Job Title: Operations Manager

Reports to: General Manager

General purpose of the position: To provide leadership and direction to the Delivery and Warehouse Departments. In this position you will ensure operational efficiency by planning, organizing, and developing the overall operation of the delivery and warehouse departments to ensure all departmental goals are met, in accordance with company goals, policies, and departmental budget.

Duties & responsibilities:

• Provide leadership and direction to Delivery Supervisors as they oversee the daily delivery operations.
• Provide leadership and direction to Warehouse Supervisors as they oversee the daily warehouse operations.
• Ensure that operational resources, including equipment, and personnel, are allocated in relation to daily operational needs.
• Effectively represent the organization and nurture a culture of safety, responsibility, accountability, and high morale amongst all subordinate departments.
• Ensure a work environment driven by mutual respect and focus on shared goals.
• Server as a mentor, leader, and team builder.
• Ensure team compliance with published Company policies, procedures, and standards.
• Help to create a culture of safety and best customer service.
• Oversee and plan the best strategies to organize and maximize efficiency in the warehouse and delivery departments.
• Maintain adequate staffing levels for the department through effective interviewing and selection processes, as well as utilizing tools to decrease employee turnover.
• Monitor employee performance and provide constant performance feedback; including formal performance reviews. Utilize coaching and counseling when necessary to improve employee performance. Conduct disciplinary actions as needed.
• Work in cooperation with other departments, through effective communication, to review company processes for opportunities for improvement and effective issue resolution.
• Oversee the maintenance of vehicle fleet and warehouse equipment.
• Other duties as assigned.

Education & Experience:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 4 years or more of proven work experience in Operations Management, preferably in distribution.
• Proficient with computers including Microsoft Outlook, Word, Excel, Access, PowerPoint.
• Valid Driver’s license. Motor Vehicle Records must show no more moving violations than are allowed by our Driver’s license policy.

Skills & Abilities:

• Excellent organizational, coordination, and problem-solving skills.
• Excellent leadership and interpersonal abilities, with a track record of building and motivating teams.
• Willing to observe and work in the field with your team.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Ability to think outside of the box and provide ideas.
• Strong written and oral communication including the ability to present in front of others and demonstrate active listening skills required.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.