What are the responsibilities and job description for the Customer Service Rep 1 (remote) Lowell, AR position at Talentify.io?
Employer Industry: Federal Student Loan Servicing
Why Consider This Job Opportunity
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
Why Consider This Job Opportunity
- Salary of $17.75 per hour, with an additional $4.41 per hour for Health and Welfare benefits
- Health and Welfare benefits cover the full cost of employee-only medical, dental, and vision premiums for those working a 40-hour week
- Work remotely from home, with the requirement to live within a 75-mile radius of a Central Research deployment facility
- Comprehensive training program lasting up to 5-6 weeks to equip employees with necessary skills
- Opportunity to work in a structured, professional, and fast-paced environment while aiding customers with their student loan inquiries
- Handle inquiries regarding student loans and provide appropriate account updates and repayment options
- Manage inbound and outbound customer calls while meeting quality assurance and performance indicators
- Assist customers in completing applications according to department procedures
- Ensure the highest levels of privacy and security while providing exceptional customer service
- Maintain productivity in a fast-paced call center environment
- High School diploma or GED required
- Minimum of 6 months of contact center or customer service experience in a business environment
- Minimum of 6 months of computer experience in a business environment
- Ability to obtain and maintain a Public Trust security clearance (Federal 5C)
- Must reside within a 75-mile radius of Lowell, AR, or Augusta, GA
- Bachelor's degree
- Call center experience
- 6 months of experience with Microsoft Office (Outlook, Word, Excel, and OneNote)
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
Salary : $4 - $18
