Desktop Support Specialist

This is a long term contract position. The role is on-site. Candidates must be willing to commute to West Palm Beach on a daily basis.

• Responds to staff and customer requests for desktop support concerning hardware and software issues.
• Installs and configures new hardware, software and upgrades on stand-alone and on-line systems to support business processes and operations.
• Provides instruction to end users in maintenance and use of applications and concerning hardware maintenance.
• Analyzes, troubleshoots, and repairs computer problems related to hardware, software and network anomalies; coordinates repairs in a time efficient manner to minimize disruption in system utility.
• Identifies and provides resolution to hardware and software related issues, through telephone contact, remote PC administration software, or on-site visits as required.
• Enters, updates and maintains detailed records of incidents and service requests in the IT ticketing system.
• Coordinates installation of office systems products and use of external service providers for repair and replacement of systems, components, and peripherals.