Client Service Associate - Financial Services (R)

We are a financial planning firm dedicated to simplifying the complex financial lives of our nearly 200 families. Our entire team leads with a service mindset, believing that it is our role to give clients peace of mind and make their lives easier. We’ve built a close-knit community with our clients, and internally with each other. And we believe that is the power behind our success! We are a growing firm but will never sacrifice the experience our clients have for further growth. We evolve every day and want to keep getting better for our clients. We are also unique in that internally we build each other up, we teach the why, we listen to each other, and we genuinely enjoy spending time together.

We are expanding our team and hiring a Client Service Associate to join our team. This position is crucial in supporting the advisory team and the clients, including facilitating and maintaining ongoing client support, answering general inquiries, handling various client matters, researching and resolving client service issues, preparing required documents, marketing efforts, and administrative tasks.

You may be a good fit if you're an administrative pro who can deepen client relationships through phone conversation and in person. You are organized and able to work independently while thoroughly enjoy being part of a team. You love organizing paper and projects and enjoy filling out forms meticulously. You’re a go-getter when it comes to follow through and details rarely slip your grasp. You are also a bit of a techie, with intermediate to advanced level skills in all Microsoft programs and you love learning and using new technology. You are naturally curious and take immense pride in your work.

And most importantly, you live to serve, help, and care for others! Though industry experience could be helpful, we are willing to train the person that innately carries this service attitude.

Key Responsibilities:

Client Interaction:

• Greet and welcome clients in a friendly and professional manner in person and over the phone
• Handle incoming and outgoing phone calls as well as respond to client requests promptly and professionally
• Assist in preparing for client meetings, including compiling necessary documents and information
• Coordinate with team to complete and process new accounts
• Process various client service items, including withdrawals, beneficiary changes, etc.
• Handle client inquiries and follow up on outstanding tasks or requests
• Ensure a positive client experience by providing excellent service and timely responses

Marketing Assistance:

• Personalize and send marketing emails and client mailings
• Manage and update the firm's website, social media accounts, and other online marketing channels
• Organize and participate in client events and webinars
• Plan and organize events, including client appreciation events and seminars
• Coordinate logistics, invitations, and follow-ups for events

Administrative Support:

• Schedule meetings and manage calendars for the advisory team
• Generate reports and maintain accurate records of client information
• Handle incoming and outgoing correspondence, including mail, email, and faxes
• Support compliance by ensuring necessary documentation and forms are up to date
• Communicate with the broker/dealer, advisory firm and product contacts
• Order supplies and coordinate client gifts to enhance client relationships
• Maintain the office environment to ensure it is organized, clean, functional, and presentable at all times
• Perform various miscellaneous tasks as assigned

Qualifications:

• Bachelor's degree in finance, marketing, business, or a related field highly preferred; will consider High School Diploma with more than 2 years’ experience
• 2 years’ experience in an administrative role required
• 1 years’ experience in marketing or communications highly preferred
• Intermediate to Advanced skills in all Microsoft programs (Word, Excel, PowerPoint, Outlook)
• Ability to communicate with clients and business contacts in a courteous and professional manner both verbally and in written format
• Strong with technology and aptitude to learn new software programs
• Ability to prioritize and handle a variety of changing responsibilities and manage time-sensitive projects with specific attention to detail
• Ability to work independently and as part of a team
• Detail-oriented and able to manage multiple tasks and deadlines
• Basic understanding of financial products and services is a plus, but not required
• Must be willing and able to complete a background and credit screening as an employee of a FINRA-regulated advisor; final job offer is dependent on successful completion and approval by the broker/dealer firm

Additional Information:

Hours are Monday through Friday between 8:00am – 5:00pm

Benefits package includes employer-paid health insurance, 401k with a match, paid time off, holiday pay, summer hours, and flexibility after your training period