Senior Client Service Associate - Wealth Management

We are a locally owned wealth management firm, with more than $1B in assets and a diverse service offering for our clients. Our CEO has led our firm to become one that is recognized for our unique engagement model. Our top values are integrity and respect, and we look for professionals whose values align with ours. As a firm that maintains long-term relationships, our first client is still a client, and we think that’s due to our team and the overall service we provide. As we move into the future of our firm, there is an open role for a Senior Client Service professional. We offer a full benefits package and a hybrid office schedule to our team.

You will support our advisors, our clients, and our continued growth, ensuring smooth firm-wide operations centered on client service including client-specific, account-specific, and general business functions. This position is responsible for facilitating and maintaining ongoing client support, answering general inquiries, handling various client matters, researching and resolving client service issues, and preparing required documents. There would also be an element of HR and light compliance support. You're an administrative pro who wants to be more and do more. You are organized and able to work independently while thoroughly enjoy being part of a team. You love organizing paper and projects and enjoy filling out forms meticulously. You’re a go-getter when it comes to follow through and details rarely slip your grasp. You take immense pride in your work. You will shield the Advisory Team from operational activities so they can focus on providing excellent advice to clients and expanding client relationships.

Essential duties and responsibilities include, but are not limited to the following:

Client Service

• Establishing, building, and maintaining client relationships according to client service matrix and segmentation standards
• Collaborating in a team environment to deliver a seamless and integrated client experience
• Assisting clients with inquiries and problem resolution related to their accounts and operational needs
• Performing administrative functions for family office clients
• Act as the client point of contact for operational items
• Educate clients on account services and capabilities
• Onboard new relationships
• Attend client meetings
• Disbursement assistance
• Client follow up

Team Support

• Transparent communication
• Maintain team pipeline - tracking, reporting, growing
• Maintain team calendar
• Manage team use of client service matrix
• Assemble and deliver various reports on a weekly, monthly, quarterly, and one-off basis
• Utilizing CRM for action items, reports. and information
• Attend all regular team huddles and meetings
• Provide basic research by pulling reports from various sources (Web, Morningstar, Bloomberg)

Advisor Support

• Assist advisors in all aspects of the client service experience
• Provide operational and administrative support to financial advisors
• Support advisors in general Human Resources activities
• Assist with compliance maintenance duties to ensure regulatory adherence
• Function as point of contact for clients if advisor is out of the office
• Prepare materials for client and prospect presentations
• Complete trades as assigned by the advisor
• Scheduling and calendar maintenance
• Support community involvement activities
• Prospecting assistance

Financial Planning Support

• Report running - Income Solver, retirement projections, college funding projections, etc.
• Engage and support clients through the data collection process
• Analyze and research information for plan development
• Organize, review and prepare the data for analysis
• Research complex situations, set client expectations, and define the actions necessary to resolve inquiries in a timely manner

Qualifications

• Bachelor’s degree highly preferred, or equivalent work experience
• Minimum of 5 years of progressive client service and operations experience in investment management, financial planning and insurance
• FINRA licensing (Series 7, 65, 66) highly preferred; or ability to obtain
• Excellent organizational skills
• Effective communication and interpersonal skills (written and verbal)
• Outstanding attention to detail with accuracy and follow through
• Relationship-oriented, values-focused, and results-driven
• Self-motivated, enthusiastic, and positive
• Strong work ethic
• Experience with Microsoft 365
• Experience with Schwab and Pershing platforms is a plus