What are the responsibilities and job description for the Call Center Representative position at TalentLNX?
Overview
We are seeking a motivated Pharmacy Medication Ordering Specialist/Call Center Representatives to join our growing team. The ideal candidate will be proficient in English and possess excellent communication skills to assist customers effectively. This position offers an opportunity to work in a dynamic environment and provide exceptional customer service. The shift schedule is an 8 hour shift between the hours of 8am - 8pm Monday - Friday. This position is 100% REMOTE working from home position.
Duties
- Answer incoming and conduct outbound calls professionally and provide information about products or services
- Handle customer inquiries and resolve issues promptly
- Utilize computer systems to track, gather information, and troubleshoot customer inquiries
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers in a clear and concise manner
- Analyze customer needs and recommend appropriate solutions
- Maintain a high level of professionalism and patience to ensure customer satisfaction
Experience
- Pharmacy, healthcare insurance, medical billing, hospital, or related experience required
- Proficiency in English; bilingual abilities, especially in Spanish, are a plus
- Strong customer service skills with the ability to handle various types of customers
- Familiarity with medical terminology is advantageous
- Experience with data entry and using computerized systems is required
- Multilingual capabilities are beneficial for diverse customer interactions
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- No nights
- Overtime
- Weekends as needed
Application Question(s):
- What is the best email address to contact you for scheduling an interview if selected?
Experience:
- Call center: 3 years (Required)
- HIPAA: 2 years (Required)
Location:
- Raleigh, NC (Required)
Work Location: Remote
Salary : $20 - $21
