Service Manager – Commercial Roofing

We are seeking a dynamic and experienced Service Manager to join our leadership team at a leading Commercial Roofing organization. This customer-facing role is critical to the success of our service operations, requiring a balance of leadership, technical expertise, and business acumen. The ideal candidate will have a proven track record in estimation, sales, and managing teams of 10 or more in a fast-paced environment.

Compensation:

• $110,000 - $130,000 annually, based on experience.
• Performance-based bonuses and benefits package available.

Leadership & Team Management

• Lead, mentor, and manage a service team of 10 employees, including technicians, estimators, and administrative staff.
• Foster a positive and results-driven culture by setting clear performance expectations and providing regular feedback.
• Oversee recruitment, training, and professional development initiatives for team members.
• Monitor and optimize team workflows to maximize efficiency and customer satisfaction.

Estimation & Sales

• Oversee and participate in creating accurate and competitive estimates for repair, maintenance, and service projects.
• Review and approve job scopes, material lists, and labor costs to ensure profitability.
• Drive sales by identifying opportunities, building customer relationships, and presenting tailored solutions to meet client needs.
• Partner with the sales team to develop and execute strategies for revenue growth in the service department.

Customer Relationship Management

• Serve as the primary point of contact for key service clients, ensuring high levels of satisfaction and prompt issue resolution.
• Maintain and grow strong client relationships by understanding customer needs and delivering consistent, high-quality service.
• Represent the company professionally in client meetings, site visits, and industry events.

Operational Oversight

• Develop and manage budgets for the service department, ensuring profitability and cost control.
• Monitor key performance indicators (KPIs) such as response times, job completion rates, and customer satisfaction scores.
• Ensure compliance with all safety regulations, company policies, and industry standards.
• Collaborate with senior leadership to align department goals with overall business objectives.

Qualifications:

Required Experience:

• Minimum of 5 years in a service management or leadership role within the commercial roofing or construction industry.
• Strong experience in estimating and preparing detailed proposals for commercial roofing projects.
• Proven track record in sales, including client acquisition and retention.
• Demonstrated success in managing teams of 10 or more employees.

Skills & Competencies:

• Exceptional leadership and team-building skills.
• Advanced knowledge of commercial roofing systems, materials, and repair techniques.
• Proficient in industry software and tools for estimation and project management.
• Excellent communication, negotiation, and customer service skills.
• Strong organizational skills with the ability to prioritize and manage multiple projects simultaneously.

If this sounds like the right opportunity for you send a resume to bmcivor@talentsphere.ca or confidentially call me at 469 498 2002 Ext 748. I look forward to speaking with you.

Job#16594283
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Salary : $110,000 - $130,000