What are the responsibilities and job description for the Best Western Ponderosa Lodge - Hiring Front Desk Supervisor position at Talentuition, LLC?
At the Best
Western Ponderosa Lodge, we’re fortunate to live and work in one of the
most picturesque areas of Central Oregon. Our property accommodates both business and
leisure travelers, and we are a destination hotel that has served many of the
same customers for years. We also have staff
members who have been with us for over a decade because we treat our employees
with respect, dignity, and transparency. We are committed to building and maintaining a staff whose talents can
be showcased and whose knowledge of Sisters, OR, and the surrounding
areas can be shared with our guests.
Best Western Ponderosa Lodge is searching
for a Front Desk Supervisor to join our team. Working closely with the General Manager, our Front Desk Supervisor will help oversee hotel operations including guest
relations, front desk, housekeeping, and maintenance.
Representing the hotel to the guest throughout all stages of the guest’s stay,
you will work with all hotel staff to ensure every guest experiences superior
customer care. This role is crucial to the success of the hotel as the image we present
to our guests and the community is one of a necessary institution in the Sisters area. We’re looking for a Front Desk Supervisor who wants longevity in their career and a sense of pride and
purpose at the end of each workday.
Job Responsibilities:
- Creates a service environment focused on the
guest, with a passion for high standards in cleanliness. Responds promptly to
customer needs, including investigating and acting upon complaints from guests.
Ensures all guest service issues are resolved prior to guests leaving the
property
- Hires, trains, and evaluates front desk
personnel including proper documentation is completed in a timely fashion
- Supervises the hotel in the absence of the
General Manager. Functions as an administrative link between and among
departments
- Maintains an inventory of vacancies,
reservations, and room assignments
- Possesses a working knowledge of the reservations
department. Takes same-day reservations and future reservations when necessary.
Knows cancellation procedures
- Knows room locations, types of rooms
available, and room rates
- Registers arriving guests and assigns rooms
- Coordinates room status updates with the
housekeeping department by notifying housekeeping of all check-outs, late
check-outs, early check-ins, special requests, and part-day rooms
- Uses persuasive selling techniques to sell
rooms and to promote other services of the hotel
- Knows daily activities and meetings taking
place in the hotel
- Reports any unusual occurrences or requests to
the manager or assistant manager
- Processes guest check-outs and handles
monetary transactions
- Performs administrative and financial duties
such as daily reports, credit card reversals, bank deposits, accounts
receivables, rooming lists, and office supply inventory
- Organizes and monitors group blocks and
provides group rates
- Redeems points for BWR, input commissions, and
rewards points on MyBestWestern.com.
- Prepares work schedules for staff based on
projected occupancy
- Ensures good safety practices of employees and
guests throughout the hotel, assisting in the maintenance of proper emergency
and security procedures
- Must be punctual and dependable with regular
attendance
- Ensures employees take scheduled breaks within
all federal/state labor laws
- Identifies and resolves problems promptly and
develops alternative solutions
- Coordinates staff training, including MSDS,
OSHA, and safety policies
- Maintains lost and found records and
facilitates guest correspondence
- Maintains absence records on department
personnel including updating timecards and spreadsheets
- Verifies timecards are correct and turned over
to management in a timely fashion
- Maintains a friendly, cheerful, and courteous
demeanor always
- Maintains customers’ privacy
- Maintains a high level of professional
appearance and demeanor
- Treats all coworkers with respect
- Adheres to all hotel policies and procedures
as outlined by hotel standards and Federal, State, and Local laws, including
OSHA regulations
- Assists with breakfast and housekeeping and laundry
as needed
- Performs other duties as assigned
Successful
Candidates Must Have:
- Eighteen years of age or older
- High school diploma or equivalent
- Five years prior hotel facility operations experience,
supervisory experience desired
- Basic accounting, purchasing, and inventory
skills
- Prior customer service experience preferred
- Computer skills such as typing and navigating
property management software required
- Knowledge of surrounding areas and local
events
What We
Offer:
- Best Western Rewards and Hotel Discounts
- Employer-sponsored Medical, Dental, and Vision
benefits
- Paid time off
- Free breakfast on workdays
Knowledge Skills
and Abilities:
- Excellent customer service skills, including
ability to communicate with guests, staff, and the public in a professional and
hospitable manner
- Self-motivated and able to properly perform
job duties and responsibilities with minimal supervision and/or in stressful
situations
- Organized, with strong attention to detail and
problem-solving skills
- Ability and willingness to take direction and
supervision from management regarding job duties and task assignments
- Ability to apply common sense understanding to
carry out detailed written or oral instructions.
- Skilled in the use of front office equipment
such as computers, keyboards, printers, etc.
- Knowledge of proper telephone etiquette
- Ability to understand and adhere to proper
credit, check cashing, and cash handling policies and procedures
- Ability to multi-task and prioritize in a
fast-paced environment
- Ability to learn and perform security, safety,
emergency, and accident prevention policies and procedures
- Ability to work on software/hardware as
directed by management
- Ability to work a flexible schedule, including
long or irregular hours, weekends, and holidays
Salary : $22
