What are the responsibilities and job description for the Kent Island Resort Hiring General Manager position at Talentuition, LLC?
At Kent Island Resort we have combined the comforts and amenities clients expect from a luxury hotel and infused them with country house charm and contemporary newworld sophistication. As a leader in the industry our guests expect superior customer service with every interaction and we have cultivated a team of hospitality experts trusted with operating the premier hotel destination on Maryland s Eastern Shore.
Kent Island Resort is seeking a Resort General Manager to join our team of professionals. As the head of the senior leadership team the General Manager will lead by example to develop implement and foster continued quality exceptional service and profitability of the resort. The GM will lead all aspects of the property seeking to achieve excellence in our core business units : Catering Restaurant Cultural Events Culinary Experiences Guest Rooms Corporate Retreats Boating Nature Events and all Amenities on the Resort Campus. This role requires leadership skills and management experience someone who can motivate and command excellence from our staff in a way that encourages a collaborative competitive and clientservicedriven environment.
What We Offer :
Competitive starting salary
Health Insurance Options
401K
Bonus Opportunities
Significant opportunity for growth and advancement
Primary Responsibilities :
Promote and portray the VIV MEE Values.
Know understand and adhere to companyestablished policies and procedures.
Responsible for overseeing successful operations in the following departments : Front Desk Housekeeping Food & Beverage Sales & Marketing Banquet Operations Weddings and all Catering and programming Informational Technology Security and Maintenance / Engineering implementing established SOPs effectively and creating new SOPs as the need arises.
Create and monitor overall hotel and departmental budgets to ensure we are on pace to make or exceed budget through ensuring effective scheduling accurate forecasting managing inventory controlling expenses reviewing labor costs creative promotions and enforcing systems and controls.
Book and schedule entertainment for Food & Beverage. Track sales vs. cost to make sure we are profitable.
Look for innovative and creative sales ideas across the property to increase revenues.
Establish and set hotel rates and package offers.
Prepare / authorize purchase orders as required supporting hotel operations.
Create and maintain relationships with clients and guests in all areas with a strong passion for elevating the overall experience at the property. Must be willing to become the face of the property exercising proactive community involvement and interpersonal guest services. Foster and nurture relationships with Investors and other VIPs.
Enforce outstanding internal and external guest service standards according to Kent Island Resort s Standard Operating Procedures. Look for creative ways to reduce costs without losing quality and service.
Manage positive Employee Relations to instill a fun exciting work environment in line with VIV MEE Values while providing training guidance and support for all team members whose goal is to advance.
Oversee and assist in all departments creative recruitment interviews hiring and onboarding training and development progressive discipline motivation rewarding and termination of staff.
Responsible for practicing and ensuring compliance with all health sanitation safety and security laws labor laws state certifications / licensing and all internal policies and procedures.
Work closely with all department leaders in developing sales and marketing strategies (i.e. menus advertisements entertainment food & beverage promotions signs incentives flyers eblasts social media etc.) and coordinating the management of all thirdparty marketing resources.
Qualified Candidates Must Have :
Bachelor s degree in Business Management or a Master s in Business Administration preferred with a minimum of 10 15 years in progressive leadership roles within the hospitality industry.
15 20 years of relevant leadership experience in the hospitality industry in lieu of a degree.
Good knowledge of different business functions.
Strong leadership and interpersonal skills.
Excellent communication skills.
Strong problemsolving capabilities.
Excellent financial management abilities.
Ability to attract and maintain a highquality staff.
Relevant experience in the hospitality industry.
Highly organized.
Strong work ethic.
Good interpersonal skills.
Meticulous attention to detail.
Minimum of 2 years of experience in sales / front desk management Proven track record of achieving sales targets Excellent leadership and communication skills Strong organizational and multitasking abilities Reliable transportation and flexibility with working hours Proximity to Fort Payne, Alabama
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