What are the responsibilities and job description for the Financial Services Client Support Specialist position at TalentWealth?
At TalentWealth Recruiting, we are dedicated to supporting independent Wealth Management firms across the nation in securing top-tier talent for their teams. We are currently seeking a motivated and detail-oriented financial services Client Support Specialist to join our client’s boutique office in Greensboro, NC. This is an exciting opportunity to provide proactive, in-office support to financial advisors while delivering exceptional client service.
Job Summary :
As a Client Support Specialist, you will operate under general supervision and utilize advanced skills gathered through training and experience to deliver proactive assistance to financial advisors and enhance client service quality. By following established procedures for routine tasks and collaborating with advisors, you will tackle complex issues requiring thoughtful decision-making. You will engage extensively with both internal and external clients, resolving inquiries efficiently and escalating unique concerns as necessary.
Essential Duties and Responsibilities :
- Engage daily with prospective and existing clients via phone and in-person to address inquiries and provide quotes.
- Receive and process orders directed by the Financial Advisor.
- Execute unsolicited trades at the Financial Advisor's request.
- Manage service for less active accounts.
- Conduct thorough research on client and security data within back-office systems.
- Process and track client documentation ensuring accurate account maintenance.
- Prepare letters, forms, and spreadsheets to support client servicing and new client prospecting.
- Maintain organized records and files systematically.
- Ensure client paperwork adheres to firm standards and industry regulations.
- Utilize portfolio software to maintain databases and generate reports.
- Assist Financial Advisors in marketing endeavors, such as seminars.
- Receive and process securities transactions.
- Participate in cross-training initiatives and assist with various operational functions as needed.
- Execute other assigned responsibilities effectively.
Qualifications :
Educational / License Requirements :
