What are the responsibilities and job description for the ALM Tools Support position at TalentXO?

Job Description

Job Summary

The Sr. Associate – ALM Tools Support will be part of the Direct Delivery (DPO COE) organization, supporting

engineering project teams in ALM tool rollouts, configurations, user support, and training. The ideal

candidate should be experienced in software support models with strong troubleshooting and user

communication skills.

Key Responsibilities

Provide end-user support for ALM tools, including troubleshooting issues.
Manage user accounts, create new projects, and customize Quality Center (QC) / ALM / Octane.
Monitor tool usage and generate reports.
Assist in deploying and configuring new tool suites.
Develop scripts for tool automation and repetitive tasks.
Extract charts, dashboards, and audit reports from ALM tools.
Coordinate with IT teams for tool rollouts and upgrades.
Perform administrative tasks, patch implementations, and migration of projects.
Ensure system monitoring and proactive management of centralized shared tool services.
Customize project workflows, user roles, and dashboards.
Develop best practices and provide end-user training.
Support configuration managers and engineering teams in tool integration and reporting.

Required Skills Qualifications

Strong troubleshooting and problem-solving skills.

Hands-on experience with ALM tools (Microfocus QC / ALM / Octane) is preferred.

Experience in software support models, particularly user issue resolution and software

configurations.

Proficiency in SQL queries and macro creation.

Ability to work across functional and geographic teams.

Excellent written and verbal communication skills.

Ability to work independently with minimal supervision.

Leadership Expectations

Champion Inclusion : Foster an environment of support and trust.

Communicate Clearly : Deliver clear messages and ask for clarity when needed.

Cultivate Relationships : Build strong networks across teams.

Instill Ownership : Ensure accountability and execution.

Inspire Growth : Provide mentorship and career development opportunities.

Propel Change : Encourage innovation and challenge the status quo.

Additional Insights

Experience with ALM tools is beneficial but not mandatory.

The ideal candidate should have prior experience in a software support environment, handling

troubleshooting, issue resolution, and user communication.

A sample resume of a recently hired team member is available as a reference.

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