Service Manager - TalentZok

Electrical Engineering Manager- TalentZok OVERVIEW Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below. Immediate opening for an Electrical Engineering Manager in Corona, CA who possesses : -5 years' experience in Service Industry, preferably within manufacturing environment-3 years' Supervisory experience-Knowledge of Appliance Repair and Warranties Email resumes to adunlop@ or call 858.251.3562 FULL DESCRIPTION : Our client is looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing and maintaining strong, positive relationships with customers and third-party vendors, and manage the service team members. The service manager must maintain a strong working knowledge of all industry standards and practices as well as the company's products and services. To be successful, you should display a strong customer service mindset as well as excellent leadership and organizational skills. The selected candidate will be responsible for : -Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and service goals are met.-Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.-Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.-Setting up and maintaining a service desk and evaluating its efficiency.-Resolving service desk problems and improving service methods to increase the service desk's productivity and better the customer service experience.-Monitoring department issues and client complaints to create methods to lessen recurring issues.-Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.-Identify potential product issues, and work with Engineering and Production to mitigate those potential issues. -Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes. Salary Range : Up to $125k / yr For immediate and confidential consideration, please email your resume to adunlop@ or call 858.251.3562. More information can be found at

Salary : $125,000