What are the responsibilities and job description for the Customer Support Specialist position at Talk Fusion Corporate?
CUSTOMER SUPPORT SPECIALIST
Talk Fusion (TalkFusion.com) is a people-first, rapidly growing global company that allows businesses and individuals to bring emotion to the inbox with our Cutting-Edge Video Email Product. From Fortune 500 companies to home-based businesses, and everyone in between, Talk Fusion is helping people and organizations in more than 100 countries get noticed and get results.
We are looking for an enthusiastic full-time Customer Support Specialist with outstanding communications skills to assist Talk Fusion Consumers with a variety of administrative needs.
RESPONSIBILITIES
● Serve as a friendly, invaluable resource for Promoters and Customers by answering questions and educating consumers about the Talk Fusion brand
● Quickly respond to calls and emails in a polite, professional manner
● You will be one of our go-to people for any questions about our corporate protocols
● Assist with compliance regulation
QUALIFICATIONS
● Associate Degree recommended
● 3 years of Customer Support
● PC/MAC experience in a Windows operating environment with strong typing ability
● Excellent interpersonal, verbal and written communication skills
● Be a team player - ability to collaborate with others to accomplish goals
● Demonstrated problem-solving ability
● Excellent organizational skills - be detail-oriented
● Ability to prioritize and handle multiple tasks simultaneously, including a high call volume
● Self-motivated
● Ability to proactively anticipate customer needs and make recommendations to meet those needs.
● Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services, as well as enhancements and upgrades
● Ability to act with a sense of urgency
● Ability to be resilient, positive, and focused
● Must be able to work on-site at our Brandon, FL office
SALARY & BENEFITS
Salary is commensurate with experience
Talk Fusion offers a competitive compensation package that includes a Competitive Salary, Medical Insurance, Vision Insurance, Dental Insurance, Paid Vacations, and Paid Holidays, and ability to grow within the company.