What are the responsibilities and job description for the Director of Customer Care position at Talk To Me Technologies LLC?
Director of Customer Care
We’re looking for a dynamic Director of Customer Care to lead and develop our customer support team as part of our TTMT 360 service. This role is responsible for ensuring high-quality support provided by phone and email by our Customer Care Coordinators while fostering team development and executing departmental goals aligned with company standards.
Duties:
- Communicate and execute team goals, ensuring timely completion of objectives.
- Monitor and balance workloads across Customer Care Coordinators.
- Oversee training, performance management, professional development, and quality assurance processes.
- Lead regular team and 1:1 meetings to support development and align on expectations.
- Ensure compliance with documentation standards and internal procedures.
- Team with other department leaders to ensure a consistent, reliable client experience.
Requirements
- 1-3 years of leadership experience, required
Skills
- Excellent communicator
- Detail oriented
- Adaptability
Our benefits and culture are focused on providing a worklife integration to best support our team. The benefits offered for this role include:
- Competitive Pay
- Flexible Scheduling after training
- 401k Plan with 3% Employer Contribution
- Generous Paid Time Off - 23 days annually (prorated first year)
- 10 Paid Holidays including a Floating Holiday
- Paid Parental, Adoption, & Foster Care Leave
- Comprehensive Benefits Package - Including Medical, Dental, Vision, & Company Provided Life Insurance
- Voluntary Dependent Care Account & Flex Spending Account
- Voluntary Life Insurance & Disability Insurance Coverages
- Supportive & Collaborative Culture
- Annual performance-based merit increases exceeding national average
- Growing Company with Internal Opportunities
- Training and Education Provided including Professional and Personal Wellness
- Community Involvement
