Senior Director, Strategy & Operations

We are seeking a rockstar business leader who can operate at the intersection of strategy, operations, and product operations who will stand up and develop our newly formed Strategy and Operations team. You and your team will have the potential to transform the way we think about the company’s strategy, how we serve our clinicians and patients, how we drive growth and control costs, and ultimately how we provide the highest quality care for our patients. 

As Sr. Director, Strategy and Operations, you will work on our highest impact problems, own key strategic initiatives end to end, rethink and redesign solutions and key processes, and uplevel our strategic thinking grounded by data driven insights. You will own leverage our existing data infrastructure todevelop true business intelligence for our Operators and Clinical leaders in the marketplace. Those marketplace leaders will depend on you to upgrade our operational performance reporting, understand, size and then drive business opportunities, and spin up tools and ad hoc analyses to help everyone work at the top of their potential. In addition, our Clinical Quality leaders will seek your advice on policy setting and prioritization and our Product leaders will leverage the work of you and your team to prioritize their work and map out selection and timing of workflow automation priorities.  

• Create insights into our business and develop tangible recommendations and hypotheses how we can improve across growth, costs, quality, and patients and clinician experience 
• Own and run with strategic initiatives and collaborate with partner teams to deliver impact 
• Work with Operational and Clinical leaders (dyad leadership model) as well as Data and Strategic Finance to bridge the gap in data capabilities today, including finalizing the design of the next iteration of our clinician scorecards 
• Collaborate with our Informatics, Engineering, and Data Product team to flow data into and out of our enterprise data warehouse  
• Use this improved and more automated infrastructure to build out dashboards, individual clinician scorecards, and develop new metrics 
• Serve as a strategic advisor as our market leaders use these metrics to make real-time decisions and monitor and measure the impact of those decisions 
• Grow the data team 2-3 months after joining to add an analyst and/or a manager as an extension of the work you are doing 

• 8-10 years of experience in creating business insights and intelligence, by developing solutions using advanced data visualization tools and languages, including R, SAS, SQL, Python, Excel, Tableau, MicroStrategy, or PowerBI but also your business acumen 
• Expertise in transforming large datasets into insights, folding in business context even when it’s unfamiliar to you at first 
• Exceptional presentation and communication skills to convey the usefulness of insights, reports and analysis to internal and external stakeholders who are unfamiliar with data and analytics 
• Understanding of industry trends in emerging technology and analytics 
• Preferred experience in healthcare data, including clinical quality measures 
• Ability to work at least 2 days a week in our NYC office 

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care  
• Collaborative environment: be part of building something from the ground up at a fast-paced startup   
• Flexible location: this is a hybrid role that allows you the flexibility to work from your home office as well as our beautiful officed located in Manhattan (Nomad). 
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!  
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands   
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first  

Talkiatry’s mission is to transform psychiatry with accessible, human, and responsible care.  

We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.  

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome.  With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine. 

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.  

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us. 

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. 

Salary : $190,000 - $215,000