What are the responsibilities and job description for the Customer Service Representative position at Talnt?
About the Role
The Customer Service Representative will provide support in customer service, order processing, and administrative tasks. This role involves handling customer inquiries, managing transactions, coordinating logistics, and maintaining accurate records. The ideal candidate should have strong organizational skills, attention to detail, and the ability to provide exceptional customer support in a professional manner.
Responsibilities
- Process customer quotes, sales orders, and invoices.
- Coordinate with the logistics team to obtain freight quotes and provide tracking updates.
- Respond to customer inquiries in a timely and professional manner.
- Assist with urgent shipping requests and process sales orders outside of normal business hours when necessary.
- Conduct accounts receivable follow-ups to ensure timely payments.
- Maintain up-to-date customer licensing records and training compliance.
- Manage and schedule customer training operations.
- Oversee the return merchandise authorization (RMA) process.
- Maintain and update customer price lists.
- Develop marketing materials such as brochures and catalogs to support brand growth.
- Assist in maintaining and updating social media platforms and company newsletters.
- Work with accounts payable to ensure timely processing of transactions.
- Participate in team initiatives and special projects.
- Cross-train in various roles, including accounts receivable, accounts payable, payroll, purchasing, and sales.
Qualifications
Desired Qualifications
