Student Housing Property Manager

Student Housing Property Manager

Location: The Heights- 1000 N Dakota St, Vermillion SD 57069

What you can expect -

As Property Manager for The Heights, you'll be responsible for the smooth operation of our student housing complex. You'll oversee the day-to-day operations of the community including leasing, maintenance, marketing, resident relations, staffing, and accounting.

Your team will include an energetic staff of Community Assistants that you'll hire and lead to enhance resident satisfaction and property success.

Join the fun at The Heights. Apply today!

What you'll do –

Resident Relations

• Understand the needs and expectations of current and prospective residents, parents, clients, and vendors
• Maintain active and effective communication with residents, parents, and university personnel
• Distribute monthly newsletters and resident communications
• Develop and maintain a positive sense of community for both residents and associates and encourage participation in the event and activities
• Assist in mediation and resolution of resident conflicts by encouraging respect for and appreciation of individual differences
• Develop and maintain resident retention programs

Team Management

• Effective interviewing, hiring, training, and leading of the best and brightest team members, empowered to:
  • Be creative in their work and take ownership
  • Connect with and serve our prospective residents and parents, existing residents and parents, their neighboring university and staff, and local community
  • Ensuring our community's curb appeal reflects the value of service we provide with pristinely cleaned and well-maintained grounds and facilities – curb appeal is EVERYONE'S responsibility
  • Be passionate and innovative about marketing our community where residents can live, learn, and thrive

Leasing and Marketing

• Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
• Ensure all data is accurately entered into property management software, resulting in quality follow-up
• Review and generate lease documents to ensure 100% accuracy
• Understand all lease documents and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information
• Prepare/monitor daily and weekly leasing reports
• Project a favorable image of the community to achieve property objectives and public recognition
• Work with Director of Marketing and Real Estate and Regional Property Manager to develop, manage, and implement effective marketing strategies to ensure leasing goals are met
• Ensure all social media channels are updated regularly to promote the property
• Oversee renewal kick-off, including planning and executing events
• Effectively oversee and lead both the office and facilities team through the turnover process

Financial Management

• Assist in the development of the annual budget

• Oversee property delinquency

• Enter property invoices for timely payment

• Make approved purchases for the property and monitor all expenses

• Project quarterly income and expenses

Facilities

• Implement a successful turn plan

• Ensure maintenance team is completing all service requests in a timely manner

• Regularly walk property to identify and address maintenance issues

• Understand, communicate and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources

Risk Control

• Document and address behaviors of residents that violate the law or the community lease agreement

• Identify and address safety and security risks

• Prepare and submit incident reports

• Handle emergency situation in conjunction with the corporate team

General Operations

• Ensure confidentiality of client, resident, and company information

• Attend and contribute to all staff meetings and any special or emergency meetings

• Understand and adhere to Talon Development policies and procedures

• Maintain a clean and professional work environment

• Report time and attendance

• Manage time efficiently and effectively

• Assist in other duties as assigned

Physical Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Must have the ability to lift and carry parcels, packages, and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• This is largely a stationary role, but does require walking, standing, lifting, bending, grasping, etc.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Personal Competencies:

• Organized and detail-oriented
• Customer-service driven
• Able to multitask
• A competitive spirit
• High-energy
• Warm, friendly and service-oriented philosophy
• High degree of flexibility and tolerance for change
• Ability to train, develop, lead and mentor
• Utilize superior written and verbal communications skills
• A minimum of two years in multi-family property management or student housing preferred
• Possession of or ability to obtain a Residential Rental Agent License within 30 days of employment

JOB SPECIFICS

Job Type: Full-time

Work Schedule: On-site/leasing office 5 days/week; nights/weekends as needed

Salary: Competitive Salary Benefits Incentive Compensation