What are the responsibilities and job description for the Guest Service Representative position at Talona Ridge Luxury RV Resort?
Our Guest Service Representatives are the primary source of contact with all of our guests. Whether it's face-to-face when guests arrive at our Welcome Center or answering phones when guests call to make a reservation, you are often the first impression our guests have of Talona Ridge. Your hospitality and professionalism goes a long way towards shaping the overall guest experience.
As a Talona Ridge Guest Service Representative, you will be responsible for, but not limited to, the following:
- Assisting with making and changing reservations
- Collecting and processing payment information
- Being knowledgable of resort policies and procedures and helping implement them
- Providing excellent customer service to a diverse guest population
- A variety of administrative tasks ranging from assembling welcome packets, to coordinating golf cart rental contracts.
- Retail sales in our General Store which includes stocking and inventory of a variety of merchandise, as well as the sale of that merchandise (firewood, snacks, t-shirts, tumblers, etc).
- Light housekeeping related to the overall cleanliness of the Welcome Center (dusting, vacuuming, care of the employee kitchen, maintaining bathrooms, etc.).
In addition to these primary responsibilities, our Guest Service Representatives often have opportunity to serve in other areas as needed - such as setup and teardown for various events, assisting our Activities and Events Manager in facilitating activities for our guests, providing concierge service when guests arrive, and more.
Job Types: Full-time, Part-time
Schedule:
- Holidays
- Monday to Friday
- Rotating weekends
Work Location: In person
