What are the responsibilities and job description for the Help Desk Technician position at Talos Mission Solutions?
We have a full-time opportunity in Washington, DC, to support the federal government as Heldesk Technician / Mobile Technology technician. Our experienced global team partners with our customers to drive innovation, agility, and improved outcomes.
Job Summary : The position is part of the deskside support team providing mobile phone issuance and asset management and desktop support assistance, as needed.
Duties and Responsibilities :
- Provide phone support and direct user assistance for mobile devices and software, including Apple and Samsung.
- Interact with end users to identify and resolve various issues related to mobile phones.
- Perform administrative tasks and mobile inventory control activities.
- Manage consumables inventory.
- Communicate technical information in a non-technical manner.
- Install, configure, and troubleshoot mobile issues with hardware and software.
- Interact with end users to identify and resolve various issues related to desktops, laptops, printers, and server or network connectivity.
- Open and log trouble tickets in the ticket tracking system to track issues from identification through resolution.
- Assist users with video teleconferencing services.
- Install, configure, and troubleshoot issues with hardware and software.
- Maintain desktops.
- Serve as backup for other deskside support activities, as needed.
- Other duties as assigned.
Required Skills and Abilities :
Education and Experience :
Certifications :
Work Environment and Physical Requirements
Healthcare Benefits :
We offer Medical, Dental, and Vision coverage through CareFirst. Three medical options are offered, with many of the monthly premiums paid by the company. A tax-advantaged health savings account with generous employer contributions is available, as is a tax-advantaged flexible savings account. Dental and Vision plans are also offered through CareFirst, with many of the monthly premiums paid by the company.
While health benefits are a key offering, we also provide a range of other benefits and perks to support your well-being and professional growth. These include :
