What are the responsibilities and job description for the HelpDesk Specialist position at Talquin Electric Cooperative, Inc.?
Talquin Electric Cooperative, Inc. is seeking candidates for the position of HelpDesk Specialist, located in Quincy, Florida. The requirements for the position are as follows:
Must have a high school diploma or its equivalent. College, trade school courses, or certificate training in computer systems or networking is preferred but not required. Must have a passion for Information Technology with a genuine desire to help people. Must be able to work in a general office environment, which has typical business work hours.
Must have good written and oral communication skills and possess strong interpersonal skills to work effectively with all internal and external contacts. Must have experience with Windows desktop operating systems and troubleshooting issues with computers, devices, and software applications. Must be willing to demonstrate technical competencies by passing the CompTIA A certification exam and the Microsoft MD-102 (or an equivalent) certification exam.
Must be able to pass Cooperative physical examination as well as pre-employment drug screen and background check. Must live at a primary residence located within a 30 minute drive, as determined solely by management, of any Talquin Electric office facility.
RESPONSIBILITIES:
A. Perform duties in a safe, satisfactory, competent and timely manner.
B. Respond to user inquiries and requests via phone, email, or ticketing system.
C. Perform troubleshooting for operating systems, applications, and peripheral devices.
D. Manage user accounts, passwords, and permissions in line with IT policies.
E. Provide step-by-step technical support to resolve issues or escalate complex problems to higher-level technicians.
F. Collaborate with other IT team members to ensure consistent delivery of services.
G. Implement technical solutions as required by the Cooperative.
H. Document all technical inquiries, issues, and resolutions in the ticketing system.
I. Stay updated on emerging technologies and contribute to improving internal processes.
J. Schedule, coordinate, and provide training for users, including new employee onboarding.
K. Collaborate with vendors to source and procure IT hardware, software, and peripherals in alignment with organizational needs and budget.
L. Assist with endpoint deployment and maintenance.
M. Perform other tasks as assigned or requested.
Resumes will be accepted through Friday, January 17, 2025.
An Equal Opportunity Employer
All replies are confidential.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person