What are the responsibilities and job description for the Business Analyst- IT Asset Management (ITAM) position at TalTeam?

TheclientisseekingaBusinessAnalystwith7 yearsofexperienceinrequirementsgathering,processmapping,andtechnicaldocumentation,specializinginITAssetManagement(ITAM)orrelatedITinfrastructure / applications,includingapplicationlifecycleandcertifications.TheidealcandidatewillhaveproficiencyintoolslikeAzureDevOps,Jira,Confluence,ServiceNow,MSExcel(PivotTables),Visio,andSharePoint,alongwithstrongknowledgeofAgilemethodologiesandexperienceiniterativedevelopmentenvironments.CertificationssuchasITIL,CCBA,orCBAParehighlypreferred,andthecandidateshouldbeskilledindefiningprocesses,analytics,andKeyPerformanceIndicators(KPIs)todriveimprovements.Therolerequiresexperienceinglobaloperations,workingwithcross-functional,distributedteams,andexcellentcommunicationandcollaborationskillstoactasaliaisonbetweenITAMteamsandbusinessstakeholders.Thecandidatemustbehighlyorganized,detail-oriented,andcapableofmanagingmultipleprojectssimultaneouslyinafast-pacedenvironment,withaproactive,analyticalmindsetandapassionforprocessimprovementanddeliveringresults.

ITAssetManagementBusinessAnalystResponsibilities :

Facilitateworkshopsandmeetingswithbusinesspartnerstoelicitrequirementsanddriveconsensus
Translatebusinessneedsintoprioritized,clear,actionable,andtestablerequirementswithtraceabilityandalignmenttobusinessgoals
Conductinterviewstocreateandmodifyprocessandproceduredocumentation,includingprocessflowdiagrams
Supportbusinessprocessimprovementbyevaluatingcurrentpractices,identifyingprocessimprovementopportunities,andestablishingapprovedmodifications
Assistwiththecreationofcontrolevidence
MaintainTeams,Confluence,andSharePointsiteswithkeydocumentation
Analyzedata,andidentifygapsandremediationsteps
Assistwithpreparingpresentationsforprojectengagements
ActasaliaisonbetweenITAMteamsandprojectteams
SupportteamprojectactivitiesinAzureDevOps
Createandmaintainuserstoriesandacceptancecriteria
Maintainteamtrackerforweeklyactivities
CommunicateeffectivelywithbusinessandITstakeholderstoensureasharedunderstanding

RequiredQualificationsandSkills :

ExperienceasaBusinessAnalystinInfrastructureand / orapplicationswithapplicationlifecycle,server-clientapplications,andapplicationcertificationsishelpful

Proficiencyindefiningprocesses,analytics,andKeyPerformanceIndicators(KPIs)withbaseliningofKPIs

FamiliarityworkingwithProject / PortfolioManagementToolssuchasClarityandServiceNow,Jira,AzureDevOps,Confluence

KnowledgeofAgileanditerativedevelopmentmethodologies

SolidworkingknowledgeofMSOfficeSuiteandothersoftwareincludingMSTeams / SharePoint,OneNote,AzureDevOps(ADO),Excel(Pivottables,basicformulas),andVisio

Strongcommunicationskillstoeffectivelycollaboratewithallmembersoftheprojectteam

UnderstandingofcurrenttechnologiesandSoftwareDevelopmentLifecycle(SDLC)

ITILframeworkfoundationsexperience

Abilitytoobtain,understand,andrespondstrategicallytobusinessrequirements

7 yearsofexperienceinrequirementsgathering,processmapping,andtechnicaldocumentation,specializinginITAssetManagement(ITAM)

Experienceinaglobaloperationsenvironmentand7 yearsperformingbusinessanalysis,requirementsgathering,processmappingandclearconciseproceduredocumentation,withstrongrelationshipmanagement,andsupportexperience

RequiredSoftSkills :

Experienceworkinginateam-oriented,collaborativeenvironmentisessential

Stronganalytical,problemsolvingandconflict-resolutionskills

Energetic,motivated,service-oriented,andcanmultitask

Excellentlistening,oral,andwrittencommunicationskills

Stronginterpersonalandteamworkskills

Flexibletonewsituationsandchallenges

RequiredEducation :

Bachelor'sdegreepreferredinComputerScience,informationsystems,orarelatedfield

PreferredCertification :

BusinessAnalystIndustrycertificationspreferred(CCBA,CBAP,orITIL)

Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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