Demo

Business Analyst- IT Asset Management (ITAM)

TalTeam
Chicago, IL Full Time
POSTED ON 2/22/2025
AVAILABLE BEFORE 5/21/2025

TheclientisseekingaBusinessAnalystwith7 yearsofexperienceinrequirementsgathering,processmapping,andtechnicaldocumentation,specializinginITAssetManagement(ITAM)orrelatedITinfrastructure / applications,includingapplicationlifecycleandcertifications.TheidealcandidatewillhaveproficiencyintoolslikeAzureDevOps,Jira,Confluence,ServiceNow,MSExcel(PivotTables),Visio,andSharePoint,alongwithstrongknowledgeofAgilemethodologiesandexperienceiniterativedevelopmentenvironments.CertificationssuchasITIL,CCBA,orCBAParehighlypreferred,andthecandidateshouldbeskilledindefiningprocesses,analytics,andKeyPerformanceIndicators(KPIs)todriveimprovements.Therolerequiresexperienceinglobaloperations,workingwithcross-functional,distributedteams,andexcellentcommunicationandcollaborationskillstoactasaliaisonbetweenITAMteamsandbusinessstakeholders.Thecandidatemustbehighlyorganized,detail-oriented,andcapableofmanagingmultipleprojectssimultaneouslyinafast-pacedenvironment,withaproactive,analyticalmindsetandapassionforprocessimprovementanddeliveringresults.

ITAssetManagementBusinessAnalystResponsibilities :

  • Facilitateworkshopsandmeetingswithbusinesspartnerstoelicitrequirementsanddriveconsensus
  • Translatebusinessneedsintoprioritized,clear,actionable,andtestablerequirementswithtraceabilityandalignmenttobusinessgoals
  • Conductinterviewstocreateandmodifyprocessandproceduredocumentation,includingprocessflowdiagrams
  • Supportbusinessprocessimprovementbyevaluatingcurrentpractices,identifyingprocessimprovementopportunities,andestablishingapprovedmodifications
  • Assistwiththecreationofcontrolevidence
  • MaintainTeams,Confluence,andSharePointsiteswithkeydocumentation
  • Analyzedata,andidentifygapsandremediationsteps
  • Assistwithpreparingpresentationsforprojectengagements
  • ActasaliaisonbetweenITAMteamsandprojectteams
  • SupportteamprojectactivitiesinAzureDevOps
  • Createandmaintainuserstoriesandacceptancecriteria
  • Maintainteamtrackerforweeklyactivities
  • CommunicateeffectivelywithbusinessandITstakeholderstoensureasharedunderstanding

RequiredQualificationsandSkills :

  • ExperienceasaBusinessAnalystinInfrastructureand / orapplicationswithapplicationlifecycle,server-clientapplications,andapplicationcertificationsishelpful
  • Proficiencyindefiningprocesses,analytics,andKeyPerformanceIndicators(KPIs)withbaseliningofKPIs
  • FamiliarityworkingwithProject / PortfolioManagementToolssuchasClarityandServiceNow,Jira,AzureDevOps,Confluence
  • KnowledgeofAgileanditerativedevelopmentmethodologies
  • SolidworkingknowledgeofMSOfficeSuiteandothersoftwareincludingMSTeams / SharePoint,OneNote,AzureDevOps(ADO),Excel(Pivottables,basicformulas),andVisio
  • Strongcommunicationskillstoeffectivelycollaboratewithallmembersoftheprojectteam
  • UnderstandingofcurrenttechnologiesandSoftwareDevelopmentLifecycle(SDLC)
  • ITILframeworkfoundationsexperience
  • Abilitytoobtain,understand,andrespondstrategicallytobusinessrequirements
  • 7 yearsofexperienceinrequirementsgathering,processmapping,andtechnicaldocumentation,specializinginITAssetManagement(ITAM)
  • Experienceinaglobaloperationsenvironmentand7 yearsperformingbusinessanalysis,requirementsgathering,processmappingandclearconciseproceduredocumentation,withstrongrelationshipmanagement,andsupportexperience
  • RequiredSoftSkills :

  • Experienceworkinginateam-oriented,collaborativeenvironmentisessential
  • Stronganalytical,problemsolvingandconflict-resolutionskills
  • Energetic,motivated,service-oriented,andcanmultitask
  • Excellentlistening,oral,andwrittencommunicationskills
  • Stronginterpersonalandteamworkskills
  • Flexibletonewsituationsandchallenges
  • RequiredEducation :

  • Bachelor'sdegreepreferredinComputerScience,informationsystems,orarelatedfield
  • PreferredCertification :

  • BusinessAnalystIndustrycertificationspreferred(CCBA,CBAP,orITIL)
  • Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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