Director of Housekeeper

DIRECTOR OF HOUSEKEEPING
SUMMARY
The Director of Housekeeper at Tamarack Resort is responsible for leading the housekeeping, janitorial, and laundry teams across the resort to perform at a five-star level of cleanliness and consistency. This role involves managing a team of housekeeping staff, ensuring efficient scheduling, maintaining inventory of cleaning supplies and housewares. The Director of Housekeeper plays a pivotal role in upholding the resort's reputation for luxury and excellence in hospitality.
You are part of the team that is empowered to provide exceptional cleaning service in our guest rooms, corridors, and public areas. You will work closely with others who, like you, are fully committed to ensuring that all spaces are clean, warm, welcoming, and encourage comfort.
Enjoy working in a fast-paced environment while having an impeccable eye for detail. Share your passion and knowledge to ensure completion of all cleaning responsibilities. Responsible for safety, cleanliness, sanitation, and organization of guest rooms, corridors, housekeeping linen and storage closets, and public areas. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
Flexibility. This is a demanding business, and we look for flexibility with workdays and hours including weekends and holidays, but it’s also a lot of fun! Experience. Previous experience passionately providing service to others preferred. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring attention to detail.

• Supervise and lead a team of housekeeping staff, including hiring, training, and performance management.
• Develop and implement cleaning protocols and standards to ensure the highest level of cleanliness and presentation in guest rooms and public areas.
• Create and manage housekeeping schedules to meet the demands of guest occupancy and events.
• Develop, track and coordinate deep cleaning of residences.
• Report and follow up with maintenance issues.
• Maintain inventory and order supplies necessary for housekeeping operations, while adhering to budgetary guidelines.
• Inspect guest rooms and public spaces regularly to ensure they meet the resort's quality standards.
• Collaborate with other departments, such as front office and maintenance, to address guest requests and resolve maintenance issues promptly.
• Implement and enforce safety and security measures to protect guests and staff, including training on proper handling of chemicals and equipment.
• Monitor and report on housekeeping department performance, including guest feedback, cleanliness scores, and cost control measures.
• Develop and manage the department's annual budget, forecasting expenses, and revenue projections.
• Continuously seek ways to enhance guest experiences by introducing new amenities, services, or technologies that align with the luxury brand image of the resort.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Facilitate projects in an organized and timely manner
• Anticipate internal/external guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive internal/external guest relations at all times.
• Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
• Maintain complete knowledge at all times of: status of room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
• Communicate additions or changes to the assignment as they arise throughout the shift.
• Inspect guest rooms, guest corridors, elevator foyer areas, service area including linen closet, staff restroom and storage area.
• Check all staff for proper work attire/grooming.
• Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
• Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
• Attend all meetings and drive initiatives as a department head to improve the organization

Essential:

• 5 years Supervisory experience.
• Current drivers license
• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
• High school graduate, or experience equivalent
• Fluency in English both verbal and non-verbal. Provide legible communication.
• Compute mathematical calculations.
• Ability to:
• perform job functions with attention to detail, speed and accuracy
• prioritize and organize
• be a clear thinker, remaining calm and resolving problems using good judgement
• follow directions thoroughly
• understand guest service needs
• work cohesively with co-workers as part of a team
• work with minimal supervision
• maintain confidentiality of guest information and pertinent hotel data
• ascertain departmental training needs and provide such training
• direct performance of staff and follow up with corrections when needed

Desirable:

• Fluency in a foreign language, preferably Spanish.

Essential Physical Abilities:

• Exert physical effort in transporting carts, linen, and furniture to different areas of the resort.
• Endure various physical movements throughout the work areas.
• Remain in stationary position for 60 minutes throughout work shift.