What are the responsibilities and job description for the Guest Experience Specialist position at Tamarack Resort?
Tamarack Resort is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As the primary point of contact for our guests, you will be responsible for delivering exceptional service and ensuring a seamless experience from check-in to departure.
As a Front Desk Agent, you will possess excellent communication and interpersonal skills, enabling you to effectively interact with guests, colleagues, and other stakeholders. Your ability to multitask and prioritize tasks will ensure that all guest requests are met efficiently, and your attention to detail will guarantee accurate processing of special billing, deposits due, and guest charges.
Responsibilities:
- Deliver Anticipatory Service: Offer proactive assistance to guests, anticipating their needs and providing solutions before they ask.
- Process Special Requests: Accurately process and balance all special billing, deposits due, and guest charges, ensuring timely payment and satisfaction.
- Collaborate with Colleagues: Work closely with colleagues across departments to resolve issues, share knowledge, and maintain open communication channels.
