What are the responsibilities and job description for the Resort Frontline Ambassador position at Tamarack Resort?
At Tamarack Resort, we are committed to delivering exceptional guest experiences. As a Front Desk Agent, you will be the first point of contact for our guests and play a vital role in setting the tone for their stay.
You will be responsible for providing warm and personalized service to our guests, ensuring they feel welcome and valued throughout their stay. Your excellent communication skills and ability to multitask will enable you to effectively manage multiple systems, including reservation platforms, and ensure accuracy in guest needs, bookings, and other requests.
Key Responsibilities:
- Provide Exceptional Guest Service: Deliver warm and personalized experiences to our guests, exceeding their expectations at every turn.
- Manage Multiple Systems: Effectively use various software and systems, such as AirBNB, inntopia, Expedia, and Booking.com, to verify reservations and facilitate guest communication.
- Solve Guest Complaints: Listen attentively to guest concerns and provide suitable solutions, ensuring their stay is enjoyable and memorable.
- Maintain Organized Workspace: Keep the front office closet, coffee room, and back-office supplies organized and stocked, maintaining a clean and efficient work environment.
