Job Summary: | Support the service of non-alcoholic beverages including but not limited to coffee, tea, soda, water, and juices, at the assigned stations, on the Casino floor. Stock supplies used in preparing non-alcoholic beverages for service. Prepare set-ups of non-alcoholic beverages for Beverage Servers to serve on the Casino floor. | |
Core Values & Expectations: - Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Major Responsibilities/Activities - Provide prompt, courteous, and friendly service to all Casino guests whether or not they are gambling.
- Prepare non-alcoholic beverage selections and necessary beverage condiments for Beverage Servers.
- Replenish supplies necessary to prepare beverages for Casino guests from back stock, as necessary.
- Restock beverage service stations with supplies used in providing beverages to Casino guests (cups, cup lids, napkins, etc.)
- Ensure coolers are cleaned and stocked with bottled water.
- Ensure bottled water cooler is full.
- Ensure all ice machines are full and clean.
- Ensure maintenance, cleanliness, and stock levels of bag and box area.
- Maintain cleanliness of beverage service stations and beverage service carts.
- Remove empty cups and other beverage containers from gaming areas and dispose of them in the trash.
- Other duties as assigned.
Minimum Requirements - Preference is given to qualified Santa Ana Tribal Members.
- High school diploma or general education degree (GED) required.
- Must be able to work a flexible schedule, including weekends and holidays.
- Stocking experience preferred.
- Must be able to work a flexible schedule, including weekends and holidays.
- Multicultural and bilingual experience preferred.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license.
Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Display strong verbal and written communication skills.
- Ability to handle conflict situations.
Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of the position, the employee is frequently required to stand for extended periods of time, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear.
- Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds.
- Must be able to push beverage cart.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used: - Traditional beverage service equipment
- Handheld radio
- Dolly/Manual hand carts
- Smartphones
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment. |
