Job Summary: | Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous, and professional manner. Promotes water safety among guests using the pool, maintains the pool, whirlpool, pool deck, patio, and grounds of the pool area. Conducts necessary repairs and performs necessary cleaning in a manner that is responsive to guest satisfaction in a safe manner. Also responsible for routine custodial duties. | |
Expectations of Leadership: - Actively support, demonstrate, and promote the company’s core values.
- Be approachable and engaging with fellow team members.
- Always treat individuals with dignity and respect regardless of job position.
- Demonstrate maturity through exhibiting excellent listening skills.
- Make educating, inspiring, and motivating your team central to your mission.
Major Responsibilities/Activities: - Properly greets and welcomes each guest, every time.
- Provide excellent service consistent with the standards set forth by Santa Ana Star Casino Hotel.
- Meets the demands of a fast-paced environment by using good judgment and the ability to multitask.
- Anticipate guests’ needs, respond promptly.
- Monitors and helps maintain cleanliness and organization of pool area.
- Resolve issues immediately and follow up to ensure guest’s satisfaction.
- Stocks towel areas with clean towels.
- Remove soiled towels continuously throughout shift.
- Responsible for keeping the pool areas always clean.
- Maintains knowledge of hotel, casino, and outlets.
- Assumes ownership of positively influencing the guest experience.
- Contact appropriate individuals or departments as necessary to resolve customer’s requests.
- Follows all company policies and procedures. (Both emergency and non-emergency.)
- Must maintain a professional and clean appearance.
- Maintains and develops a positive working relationship with fellow team members, management, and executive staff.
- Performs other duties as assigned.
Minimum Requirements: - Preference is given to qualified Santa Ana Tribal Members.
- Strong interpersonal, motivational and leadership qualities.
- Excellent written and verbal communication skills including the ability to successfully communicate with multiple levels of management.
- Must be able to read, write, speak and understand English.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.
Essential Mental Functions: - Strong interpersonal spirit with a hands-on approach, “walking the talk.”
- Highly motivated, energetic individual with a proven track record of achievements.
- Excellent multi-tasking skills, exceptional time management skills.
- Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations.
- Proven ability to provide outstanding guest service.
- Proven ability to handle conflict situations.
- Must have excellent problem-solving abilities.
- Must have strong analytical skills.
- Must be able to work in a fast-paced environment.
- Must be able to deal with stressful situations in a professional manner.
- Must be a Team Player.
Essential Physical Functions: - While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk and hear.
- Must be able to lift to 50lbs. Must be able to work at a fast pace and in stressful situations.
- Must be able to maneuver around the office and the facility to collect all necessary materials and documents.
- Must be able to walk and stand for long periods of time.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used - Good knowledge of spreadsheet and word processing required with use of Microsoft products including Word, Excel, and Outlook.
- Copiers, Fax Machines, and other traditional office equipment as required.
- Housekeeping equipment
- Smartphones
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed both outdoors and indoors in a climate-controlled non-smoking environment. |
