Digital Marketing Account Executive Team Lead

If you are organized, data-driven and a skilled communicator, join our band! We are growing and are looking for a Digital Marketing Account Executive Team Lead to join our team. This is an Account Service position where you will use your strong understanding of digital marketing to effectively manage client relationships while executing day-to-day tasks.

This position is based in our HQ office in Fort Lauderdale, FL.

Tambourine is one of the country’s fastest-growing hospitality & tourism marketing firms. Combining best-in-class tech with award-winning creative design, we revolutionize e-commerce for hotels, resorts and destinations.

Championing professional growth, prioritizing wellness and nurturing a healthy work-life balance is our formula for a unique company culture.

A few of our perks include 100% company-paid medical insurance, generous paid time off & holidays, maternity/paternity leave - and more!

Find us @TamboGram to learn more.

Responsibilities

• Serve as the primary point of contact for clients, owning and managing client relationships and ensuring a high level of satisfaction.
• Execute and manage deliverables for monthly marketing programs, including website updates, email marketing, social media, and paid advertising campaigns.
• Lead non-sales client-facing meetings, including performance reporting and media planning sessions.
• Analyze property performance data to identify insights and make actionable recommendations for campaign improvement.
• Oversee the development, execution, and performance of annual strategic media plans.
• Onboard new clients and ensure a smooth transition to ongoing account management.
• Proactively monitor client KPIs and anticipate needs, providing innovative solutions to challenges.
• Manage client expectations and address objections to ensure timely delivery of high-quality solutions.
• Maintain thorough knowledge of client industries, consumer trends, and competitive landscapes to inform strategies.
• Travel domestically as needed to meet client needs.

Skills

• Strong client management and relationship-building skills, with ultimate accountability for client satisfaction and the value of the partnership.
• Ability to translate business problems into actionable marketing strategies.
• Proficiency in managing marketing processes, including PPC, social media advertising, and lead generation initiatives.
• Adept at managing “out-of-scope” deliverables in collaboration with clients and sales teams.
• Demonstrated expertise in anticipating client needs and crafting innovative solutions.
• Strong project management skills, with the ability to coordinate tasks across multiple teams and integrate them seamlessly into production.

Requirements

• 2-3 years of experience in digital marketing, preferably in an advertising agency. Experience in the hotel or tourism industries is a plus.
• Proficient understanding of digital marketing practices, including web design and development, e-commerce conversion optimization, and email marketing.
• Familiarity with paid advertising platforms such as Google Ads, social media advertising, display, and programmatic campaigns.
• Experience with data analysis and reporting using tools like Google Analytics or Adobe Analytics.
• Exceptional communication skills, both written and verbal, with public speaking experience.
• Strong organizational skills, with the ability to manage multiple projects in a fast-paced environment while maintaining attention to detail.
• Self-motivated, highly organized, and capable of meeting deadlines.

Preferred but not Required:

• CHDM certification
• Google-certified in Digital Marketing
• Short Creative Copy Experience (Banner ads, email)
• Proficiency in Mac OS
• Proficiency in MS Office, Excel, PowerPoint /Keynote
• Hotel/destination marketing experience a MAJOR plus
• Working knowledge of Print production
• Multi-lingual

Benefits & perks you receive from us:

• Medical Insurance (base option 100% paid by us)
• Dental & Vision Insurance
• 401K (after one year of employment)
• Life & Long Term Disability Insurance (100% paid by us)
• Additional Life & Short-Term Disability Insurance
• Parental Leave (up to 3 months paid based on tenure)
• Pet Insurance
• Generous Paid Time Off
• 12 Paid Holidays
• 6 WFH Days per month
• Gym access
• Extra PTO for recreational stays in client properties
• Creative work atmosphere and culture
• Tri-Rail Commuter Reimbursement

Tambourine participates in E-Verify

Equal Opportunity Employer:

Tambourine does not discriminate, and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, martial status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by federal, state, or local laws, in the process of hiring, retention, or the promotion of the employee.

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as needed.