What are the responsibilities and job description for the Tech Team position at Tampa Bay Rays?
The Tampa Bay Rays are looking for positive, detail-oriented, and tech-savvy individuals to join our Tech Team (part-time, game-day) staff at George M. Steinbrenner Field in Tampa, FL. Tech Team staff will interact directly with fans and their smart phones by troubleshooting any issues involving digital ticketing and in-app concessions/merchandise payments.
Responsibilities include, but are not limited to:
- Work 2025 Rays games at George M. Steinbrenner Field in Tampa and other events to engage with fans about the mobile experience
- All fan-facing aspects of the MLB Ballpark app: mobile ticketing, ticket forwarding, digital wallet, loaded and combination tickets, stadium map features, in-app purchases, and other mobile content
- Provide exceptional customer service and improve the mobile experience for all Rays fans while reflecting the fun, safe, and energetic atmosphere of Rays baseball
- Oversee ticket scanning technology and assist all fans that may have ticketing questions inside and outside the stadium
- Troubleshoot issues that may arise for fans regarding online accounts and the MLB Ballpark App
- Be primary point of contact at entrances for Fan Hosts / ticket scanners
- Be primary point of contact for concessions and retail staff regarding mobile payments
- Maintain a clean and sanitized workspace
- Fulfill and assist with any special offers (tickets, discounts, loaded value)
- Assist and be a resource to all fans throughout George M. Steinbrenner Field
- Assist with various special projects as needed
- Assist with Box Office duties and staff as needed
Qualifications:
- Familiar with both Apple and Android apps and cell phone technology, including a general awareness of Apple/Google wallet features
- Ability to troubleshoot and solve problems/issues as they arise
- Quick learner with respect to software and mobile technology
- Strong attention to detail
- Professional, positive, and friendly personality
- Ability to communicate effectively with fans, coworkers, supervisors and management team
- Night, weekend, and holiday availability is required
- Must have reliable transportation
- Must meet current safety protocol and standards (PPE, temperature checks, etc.) set forth by the Rays
Physical Requirements:
- Able to work in a high activity and heavily crowded professional sports venue
- May be required to lift/carry items weighing up to 25lbs on occasion
- Able to work on feet for long periods of time
- Able to work outside in the sun/without shade for a long period of time
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
