Sales Assistant - Tampa Bay Newspapers

Job Overview:

The Sales Assistant will play a key role in the development, service, and administration of advertising accounts within the assigned category and geographic boundaries. This position involves handling inbound and outbound telephone calls, providing exceptional customer service, and assisting the sales team in meeting revenue goals. You will be responsible for customer communication, assisting in managing advertising accounts, and supporting the sales process from initial contact to ad completion. This is a full-time position with potential for internal growth within the company.

Essential Duties & Responsibilities:

• Provide outstanding customer service over the phone and email.
• Quote rates and have a strong understanding of customer rate structures and programs.
• Help sales representatives develop customer presentations using internal resources and websites to drive team revenue.
• Generate digital reports from Adcellerant and provide support for digital clients.
• Research and generate new business leads for the team.
• Troubleshoot billing issues, send client invoices and tearsheets, as well as take payments from clients to assist the business office.
• Manage incoming calls and assist the Classified department in handling customer inquiries.
• Process ads for the team, submitting spec requests, and following up with customers for proof corrections, proof ads in layout prior to print to ensure accuracy of product.
• Complete customer setup in Stratica, when applicable, for processing by management and support staff.
• Collaborate with the sales team to meet deadlines and priorities.
• Assist in managing accounts as assigned by the Sales Manager and Operations Manager.
• Work overtime, when necessary, to meet deadlines or finalize important projects.
• Adhere to all advertising, credit, and company guidelines.
• Complete various administrative duties in a timely and efficient manner.
Serve as backup support for other territories or offices, as directed by the Operations Manager.

Education & Experience:

• High school diploma or equivalent (GED).
• At least 2 years of relevant experience preferred .
• Strong attention to detail and time management skills.
• Proficiency in typing and the ability to meet deadlines.
• Comfortable speaking with executive-level clients.
• Ability to handle multiple projects simultaneously.
• Strong math skills and communication abilities (both written and verbal).
• Sales acumen, with a willingness to identify and pursue sales opportunities as well as learn these skills

Required Skills & Abilities:

• Excellent organizational skills with the ability to prioritize and manage multiple tasks.
• Self-motivated, with a proactive approach to problem-solving and decision-making.
• Able to work independently and take initiative in the absence of category managers.
• A professional and confident demeanor, especially when interacting with customers.
• Knowledge of company products, policies, and procedures.

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Benefits for Full-Time Eligible Employees:

• Health coverage for you and your family through medical, dental and vision plans.

• 100% employer-paid short-term and long-term disability.

• 100% employer-paid basic life insurance.

• Supplemental life insurance.

• Tax-Deferred Savings Plan for retirement.

• Vacation and personal leave time program.