What are the responsibilities and job description for the Medical Records Specialist position at Tampa Family Health Centers?
Job Description
Job Description
Position Summary
The Medical Records Specialist has responsibility for answering all incoming telephone calls to the center pertaining to the retrieval and filing of medical records; has responsibility for working tasks, completing chart corrections and updates to ensure patient chart accuracy, and minimizing vendor system rejections.
Essential Duties & Functions
- Answers and directs all incoming telephone calls received for medical records and monitors the telephone to ascertain that all calls are answered timely
- Schedules all medical records related appointments directly with the patient or by phone, as necessary
- Obtains proof of insurance and assures that appropriate insurance forms / cards are incorporated in the patient’s record, when missing or updating required
- Verifies patient records are accurate; all corrections to be faxed to the EMR vendor and input
- Forwards calls received by the answering service during off-line / down times to appropriate phone lines; returns calls received by the answering service in a timely, courteous manner the following day
- Assists co-workers in coding records, scanning, and filing of charts; helps ensure all records and contents are properly identified with name, record number and bar code
- Maintains the EMR vendor’s tasks and buckets, completing chart corrections, updates, scans, and handles phone calls to eliminate chart errors and system rejections
- Strictly adheres to all HIPAA, Tampa Family Health Center, Inc. (TFHC), state, federal and accreditation agency rules, regulations, and standards
- Interacts with vendors to supply patient data for transfer and / or submission to third parties
- Prioritizes workload to assist co-workers with high profile priorities
- Completes email requests for medical records assistance in a timely, courteous manner
- Supports the Mission, Visions, and Values of TFHC
- Maintains a clean and organized desk area, keeping patient data secure always
- Performs other duties, as assigned
- Shares with co-workers, knowledge gained from interactions with EMR vendor
Required Education, Certifications, Licenses, & Training (minimum requirements)
Required Years of Experience (minimum requirements)
Required Knowledge, Skills, and / or Abilities
