What are the responsibilities and job description for the Referral Specialist position at Tampa Family Health Centers?
Job Description
Job Description
Are you ready to embark on a career journey that's more than just a job? At Tampa Family Health Centers (TFHC), we're redefining healthcare, and looking for a Referral Specialist to be part of our dynamic team. We're not just a healthcare organization; we're a community that thrives on innovation, compassion, and positive change.
Position Summary
In accordance with the Center’s policies and procedures, the referral Specialist functions under the direction of the referral Coordinator. This position is responsible for the planning implementation and follow-up of patient referrals generated by the primary care physician.
Essential Duties & Functions
- Develops a comprehensive reference file of patient referral sources; serves as a resource person to other staff regarding the referral process
- Utilize physician orders and medical assistant or nursing skills to prioritize patient referral needs
- Schedule referral appointments timely
- Follows assigned rotation schedule to specific centers to process referrals; responsible for managing referrals at rotation sites to prevent back-log
- Initiates and assists in health education for patient and family
- All routine referrals to be initiated within 10 working days; ASAP referrals initiated within 3 working days; urgent referrals to be initiated within 24 hours; mail appropriate copy of referral to third party payer
- Thoroughly and accurately document referral efforts and outcomes; track referrals to ensure follow-up compliance
- Keep accurate, complete, and current referral logs
- Collaborates with Case Managers and managed care providers to determine patient eligibility
- Identifies referrals to be schedule by other staff in accordance with the referral degree of difficulty
- Order referral forms from respective sources, as assigned
- Effectively utilize EHR to assist in the comprehensive scheduling and follow-up of referrals
- Alert appropriate care team members to challenges with referral funding
- Communication of referral status to physician, as appropriate
- Keep current in changes in managed care policies as related to the processing of referrals
- Collaborate with Medical Social Worker to identify and address financial assistance needs of patients to access specialty care
- Support the Mission, Vision and Values of Tampa Family Health Centers
- Performs clerical duties for Referral Service department including :
- Responds to calls in a timely manner
- Assists clinical team with urgent referrals as needed
- Assist internal and external customers with All referral needs
- Interact with clinicals staff
- Other duties as assigned
Required Education, Certifications, Licenses, & Training (minimum requirements)
High School graduate or equivalent
Required Years of Experience (minimum requirements)
Required Knowledge, Skills, and / or Abilities
