AOC Dispatcher III

221057.AOC Dispatcher III

GENERAL DESCRIPTION

Under the general direction of the Airport Operations Manager, the AOC Dispatcher III is part of the Airport Operations Center team that supports the Authority's operations, public safety and security activity within the airport and surrounding area 24 hours a day. The position is responsible for answering emergency phone calls, processing sensitive information, and dispatching first responders by radio when required. The AOC Dispatcher III also monitors and operates systems that include communication of video security and patron transportation, such as the Airport's shuttle system, while taking customer service phone calls from patrons and fellow employees looking for assistance.

This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations.

Requires availability for emergency call-in.

SUPERVISES OTHERS: NO

COMPENSATION: $28.00/HOUR

FLSA STATUS: NON-EXEMPT

ESSENTIAL FUNCTIONS

• Monitors airport audio and video communication systems.

• Receives incoming 911 emergency and non-emergency calls for assistance, makes inquiries to solicit relevant information, and assesses information to determine the nature and urgency of calls for assistance.

• Determines the location of the incoming emergency and non-emergency calls initiated from landlines or cellular phones using a Global Positioning System (GPS).

• Enters operations or public safety-related information into the Computer Aided Dispatch (CAD) system and redirects calls to specific or alternate emergency responding agencies or departments.

• Dispatches emergency response personnel using digital and analog voice communications equipment and/or an emergency computer dispatch system.

• Initiates emergency and non-emergency callbacks to obtain or provide additional information or to follow up on disconnected calls.

• Operates various computer systems and programs, including aviation-specific systems, airport facility systems and equipment, security alarm systems, and closed-circuit television (CCTV) systems.

• Accesses and enters sensitive law enforcement data in local, state, and federal databases for investigative purposes, including the Florida Crime Information Center (FCIC) and the National Crime Information Center (NCIC) databases.

• Researches local, state, and federal databases when requested or when circumstances dictate to review criminal justice records, search for outstanding warrants, locate other relevant data, and provide information to emergency response personnel before arrival at the emergency location.

• Activates the Authority emergency communications notification system to notify tenants and authorities of emergencies, impending severe weather, and other critical airport operational impacts.

• Responds to requests for flight information, pages, general information, and inquiries from the general public and tenants regarding airport operations and public safety issues.

• Conveys a variety of information related to airport operations and public safety personnel, vendors, service contractors, and the general public as required.

• Performs duties at temporary emergency command centers and locations during periods of local, state, and national emergencies, as required

• Testifies in court to provide an accurate account of information related to emergency/non-emergency calls for assistance, as required.

• Regular and reliable attendance is required as an essential function of the position.

This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.

REQUIRED FOR ALL HCAA JOBS

• In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.
• Complies with all HCAA Policies, Procedures, and Standards.

QUALIFICATIONS

• High School Diploma or equivalent.

• Two (2) years of Public Safety dispatcher experience or Five (5) years of Authority Operations Dispatcher experience

• Or equivalent combination of education, training, and experience.

• Successful completion of designated airport operations or law enforcement dispatcher training programs, including possession of all required certifications.

• Must possess a valid Florida Driver License.

_________________________________________________________________________________

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of CJNET, FCIC, and NCIC law enforcement databases.

• Knowledge of CJIS Security Clearance Expectations within the Airport Operations Center.

• Knowledge of the Airport Communication Center regulations and standard operating procedures and airport operations and public safety dispatching systems related to the area of assignment.

• Knowledge of airport operations, law enforcement, emergency medical, and fire terminology based on the area of assignment.

• Ability to communicate effectively orally and in writing.

• Ability to establish and maintain effective working relationships with others within and outside the Authority.

• Ability to handle restricted, sensitive, and confidential information.

• Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.

_____________________________________________________________________________________

PHYSICAL ABILITIES

• Occasional standing & walking.

• Continuous sitting.

• Occasional lifting up to 50 Ibs or more.

• Occasional bending, stooping, pushing, pulling & dragging.

• Continuous typing.

• Occasional use car/light truck.

The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision to grant reasonable accommodation requests will be made case-by-case.