Concession Compliance Manager

321008.Concession Compliance Manager

CONCESSIONS COMPLIANCE MANAGER

GENERAL DESCRIPTION

Under the general direction of the Senior Manager, the Concessions Compliance Manager will support the Concessions program and will be responsible for a broad and diverse range of assignments. The Concessions Compliance Manager is responsible for assisting in creating and enforcing contractual requirements, assessing Concessionaires' and Service Providers' compliance as specified in Lease and Concessions contracts and the Concessions Handbook, policies and procedures as promulgated by the Tenant Work Permit process, and Authority policies, standard procedures, and operating directives. The Concessions Compliance Manager ensures all related concession operations are well staffed, clean, and safe at all times and that Concessionaires are in compliance with their agreements by completing formal semi-annual audits and regular walk-throughs.

ESSENTIAL FUNCTIONS

• Manages and monitors the day-to-day concessions program operation, including the online ordering program, and is the Concessionaires first point of contact.

• Assist in managing the agreements for concessions, the Concessions Receiving and Distribution Center Management, and vending, with a particular focus on compliance and standards.

• Offers support in preparing the annual fiscal year operating budget.

• Makes recommendations for operational improvements and efficiencies.

• Works closely with the Concessionaires, CRDC leaders, outside agencies, other Airport tenants, and internal teams for inspections of all concession locations and support facilities; inspects for cleanliness, safety hazards, preventative maintenance, and any other work required.

• Creates, produces, obtains, and maintains all compliance daily, weekly, monthly, and annual reports as required by the Senior Manager, Airport Concessions. This includes, but is not limited to, annual Performance Audits, Security and Operational violations, hours of operation, and other compliance-related reports. It is expected that the Concessions Compliance Manager will obtain a working knowledge of these reports and recommend enhancements as needed.

• Collaborate with other Authority departments, in particular, Terminal Operations, Maintenance, Planning & Development, Real Estate, Guest Services, and Procurement as needed and maintain excellent relationships.

• Supports Senior Manager, with customer service inquiries and/or complaints related to airport concessions, including responding to wi-fi survey responses, customer service emails, and inquiries in a timely manner. This also includes refund requests for the online ordering program to ensure requests are resolved timely.

• Resolves internal requests, questions, and complaints, frequently requiring analysis of situations to determine the best use of resources and proposing corrective actions.

• Position will be required to work alternate schedules on an as-needed basis to support the operation, such as nights, weekends, and holidays. Must be available for calls 24/7, including weekends and holidays.

• Provides support to the Senior Manager for the administration of the Concessions Recognition Program.

• Maintains, updates, and distributes department resources such as Concessionaire Handbooks, contact lists, menus, and performance plans.

• Regular and reliable attendance is required as an essential function of the position.

This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.

REQUIRED FOR ALL HCAA JOBS

• In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.

• Complies with all HCAA Policies, Procedures, and Standards.

• Performs other duties as assigned.

QUALIFICATIONS

• Associates’ Degree in Business Administration, Finance, Hospitality or another relevant field.

• Five (5) years of experience in food and beverage, retail, and/or hospitality.

• Two (2) years of supervisory experience.

• Or an equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.

• Must possess a valid, current Florida Class E Driver License when operating an Authority vehicle or driving on behalf of the Authority.

COMPENSATION

$85,000-$90,000 based on experience

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KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of food and beverage and/or retail operations and compliance as well as federal, state, and local rules and regulations affecting such operations and business principles and practices as they relate to the management of revenue-generating agreements.

• Knowledge of the organization, operating activities, administrative practices, and policies of departments and agencies.

• Skill in conducting performance audits and analyses of operational programs and procedures.

• Ability to problem solve, be accountable, and decisive while executing operationally sound plans.

• Ability to remain visible, enthusiastic, and maintain a high energy level.

• Ability to focus on details, set priorities, meet deadlines, multi-task while upholding high operational standards.

• Ability to use considerable initiative and critical thinking skills to exercise sound judgment in making conclusive recommendations based on compliance needs.

• Ability to work independently to analyze, interpret, accurately summarize, and resolve complex compliance issues.

• Ability to use a computer and related software, including Microsoft Word, Excel, and PowerPoint.

• Ability to communicate effectively orally and in writing.

• Ability to establish and maintain effective working relationships with others within and outside the Authority.

• Ability to handle restricted, sensitive, and confidential information.

• Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.

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The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit facto.

The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision to grant reasonable accommodation requests will be made case-by-case.