Aquatic Director - Campo Family YMCA

• Aquatic Operations Leadership
  The Aquatics Director will lead and manage all aquatic operations to drive membership engagement, acquisition, retention, and continuous improvement. Key responsibilities include:
  • Program Direction & Supervision: Oversee and direct all aquatic program activities, ensuring they meet the needs of the community while aligning with YMCA objectives.
  • Strategic Expansion: Establish and grow aquatic and related programs within the community, ensuring they support the YMCA's strategic and operational plans.
  • Innovative Program Development: Create and implement creative, innovative programs and services within the Aquatic Department to enhance membership sales, engagement, and retention.
  • Community Collaboration: Build and nurture strong, collaborative relationships with community organizations to further support the YMCA's presence and mission.
  • Staff Leadership & Development: Recruit, hire, train, develop, and schedule both staff and volunteers for the Aquatics Department, ensuring a high level of service and performance. Conduct regular performance evaluations to provide feedback and drive continuous improvement.
  • Staff Motivation & Goal Achievement: Develop effective strategies to motivate staff, set clear goals, and ensure that team members are working towards achieving them.
  • Pool Operations & Compliance: Oversee the daily operations of the pools, ensuring compliance with all state, local, and YMCA health and safety regulations.
  • Pool Maintenance: Ensure proper maintenance of pools, including regular checks and maintenance of pool chemicals, as well as accurate record-keeping of pool operations.

This role requires a proactive leader who is committed to maintaining exceptional standards and ensuring the continuous growth and success of the aquatic programs within the YMCA.

• Membership Enrollment Leadership
  The Aquatics Director will play a pivotal role in driving program membership enrollment, consistently meeting or exceeding established goals. Key responsibilities include:
  • Collaborative Enrollment Strategy: Work closely with the Membership Director, the association marketing team, and center leadership to execute targeted enrollment and marketing plans for the center.
  • Opportunity Identification & Conversion: Oversee the identification of membership opportunities and actively follow up to convert prospects into members, ensuring sustained growth.
  • Revenue Goal Achievement: Achieve or surpass revenue goals (net) for both new and existing program memberships, optimizing membership growth and retention across the center.
  • Marketing & Community Engagement: Utilize marketing resources to drive frequent and impactful community, web, and social media communications that increase visibility and engagement.
  • Community Event Promotion: Assist in identifying and participating in local community events to raise awareness and promote YMCA membership.
  • Support for Enrollment & Marketing Initiatives: Provide ongoing support for enrollment efforts and marketing initiatives, including managing web and social media content to enhance outreach and engagement.

This role is essential for achieving ambitious membership growth and maximizing the center's outreach, requiring a proactive and creative leader dedicated to expanding the YMCA’s impact in the community.

• Administrative Leadership
  The Aquatics Director will oversee the daily business and administrative functions of the aquatics program, ensuring seamless operations that align with the YMCA's goals for member experience, acquisition, and administration. Key responsibilities include:
  • Program Supervision & Alignment: Supervise and coach the aquatics team, ensuring that all program operations meet or exceed member expectations, and align with the goals for membership acquisition and administration.
  • American Red Cross Lead: Serve as the primary lead for American Red Cross courses, including organizing classes, managing communications, and handling necessary documentation.
  • Data Analysis & Reporting: Generate and analyze membership, enrollment, and revenue reports to track progress towards membership goals and adjust strategies as needed.
  • Safety & Compliance: Ensure full adherence to YMCA policies and procedures, prioritizing the safety, health, and well-being of members, program participants, guests, and staff.
    

• Strategic Planning & Development
  The Aquatics Director will develop both short- and long-term strategies for the program, leading the team toward achieving established goals and objectives. This includes:
  • Program Knowledge & Excellence: Fostering a deep knowledge base within the team, emphasizing program planning, service excellence, and community impact.
  • Industry Best Practices: Attend industry best practice meetings and stay connected with other aquatic leaders to continually improve program quality.
  • Professional Development: Engage in professional groups and represent the YMCA at national conferences, training sessions, and development opportunities.
  • Annual Campaign Leadership: Actively participate in the YMCA’s annual giving campaign, providing leadership and guidance for staff giving and engagement.

• Team Leadership & Development

The Aquatics Director will provide hands-on leadership to build and maintain a high-performing, passionate team that is committed to the YMCA’s mission. Responsibilities include:

• • Staff Supervision & Development: Supervise, mentor, and develop a dedicated team of aquatics professionals, creating training and development opportunities that foster career growth within the YMCA.
  • Innovative Program Growth: Advocate for association-wide best practices and collaborate on innovative strategies to enhance the program membership experience.
  • Schedule & Payroll Management: Oversee staff schedules and payroll, ensuring resources are efficiently allocated to maintain high-quality programs while complying with all relevant laws and regulations, including child labor and payroll laws.
  • Regulatory Compliance: Ensure that all staff and program operations adhere to federal, state, and county regulations, maintaining a safe and compliant work environment.

• Leader-on-Duty Shifts > Serves as Leader-on-Duty when immediate supervisor or center leadership is unavailable to provide solution driven outcomes.

• Membership Engagement & Retention
  The Aquatics Director will ensure a consistently high level of member engagement and satisfaction by implementing strategies to enhance retention and strengthen the member experience. Key tasks include:
  • Member Satisfaction Analysis: Regularly assess member satisfaction and interests to ensure strong connections to aquatic programs, services, and the broader YMCA community.

• • Collaboration with Leadership: Collaborate with center leadership and program operations teams to ensure a seamless, integrated member experience that aligns with member needs and YMCA goals.
  • Relationship Development: Implement relationship-building strategies that drive engagement and retention, fostering long-term connections between members and the YMCA

Safety and Risk Management

• The Aquatics Director will ensure that all Tampa YMCA program standards and best practices are consistently implemented and followed across all aquatic operations. Key responsibilities include:

• • Policy & Procedure Adherence: Enforce YMCA policies and procedures, ensuring adherence to best practices in areas such as emergency protocols, medical and disciplinary situations, and child abuse prevention.
  • Training & Preparedness: Guarantee that all program associates receive comprehensive training and are fully prepared to handle emergency situations. This includes meeting all training requirements and ensuring the accurate reporting of incidents and accidents in line with risk management procedures.
  • Record Maintenance: Maintain up-to-date and accurate records, including associate certifications, meetings, and training sessions, to ensure compliance and readiness.
  • Staff Scheduling & Ratios: Efficiently schedule associates and volunteers to meet safety and program needs, ensuring all staffing and safety ratios are maintained at all times.
  • Health & Safety Compliance: Continuously monitor all programming to ensure full compliance with state, local, and YMCA health and safety regulations, creating a safe environment for both staff and participants.

Completes all job related, supervisory and other trainings as required.

Performs all other duties as assigned.

Salary : $4