Program Director - Preschool, Afterschool, Camp and Sports - Central City Family YMCA

Under the direction of the Senior Program Director, the Program Director provides leadership and oversight to the daily operations of the preschool, afterschool and family programming departments. Additionally, the Program Director will provide support to the Senior Program Director for Summer Day Camp/Kids Day Out and some family engagement activities including Parents Night Out and center community events.  This position supports the leadership team, playing an integral role in membership acquisition, engagement, program quality, and retention.  This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth.

Critical areas of expertise include, but not limited to: subject matter expert in local and state childcare licensing and operations, leading others and working in teams, highly organized multi-program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and full-time teams and interviewing, hiring and onboarding associates.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Program Quality and Growth

• Afterschool>
  • Drives afterschool enrollment and retention including meeting/exceeding established goals.
  • Provides supervision and oversight, as well as quality control, for the Afterschool Department
  • Directs all aspects of Afterschool program management, associate recruitment and training, and ensuring the delivery of a fun and safe afterschool experience that also supports membership.
  • Organizes and oversees developmentally appropriate implementation of a Afterschool curriculum
• Preschool>
  • Drives preschool enrollment and retention including meeting/exceeding established goals.
  • Provides supervision and oversight, as well as quality control, for the Preschool Department
  • Directs all aspects of Preschool program management, associate recruitment and training, and ensuring the delivery of a fun and safe preschool experience that also supports membership.
  • Organizes and oversees developmentally appropriate implementation of a Preschool curriculum
  • Ensures program compliance with applicable local, state and federal policies and regulations governing preschool operations.
• Camp / Kids Day Out >
  • Provides direct leadership and oversight to all summer and holiday camp program operations.
  • Manages all aspects of camp planning, camp associate recruitment and training ensuring the delivery of a fun and safe camp experience that supports membership.
  • Ensures that the camp team operates efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall growth in all camping programs.
  • Maintains quality and ensures that the needs of the members and the community are met within departments and program areas through an integrated program strategy that supports membership.
  • Responsible for program retention and growth.
  • Proactively identifies and resolves member issues and concerns.
• Adult & Youth Sports >
  • Provides direct leadership and supervision to youth and adult sports seasons, camps and clinics with a focus on an integrated program strategy that supports membership.
  • Provides quality service and communication to members and program participants and ensures an excellent Y program experience for all participants.
  • Strategically leads associate and volunteer recruitment, training and development and overall program growth and quality.

Program Operations/Team Leadership

• Administrative>
  • Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipate and exceed expectations consistently throughout programs.
  • Develops and implements association survey and measurement strategies and action plans through NPS surveys.
  • Leads strategy implementation to achieve strategic plan targets for programming.
  • Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
  • Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.
• Team Leadership>
  • Provides direct supervision and leadership to direct reports while hiring, developing, motivating and retaining a committed team passionate about the YMCA's mission, safety and service to members.
  • Advocates for association-wide practices and is a source for innovative ways to grow the program member experience, base, and practices.

Leader-On-Duty:

• • • Serves as Leader-On-Duty within the Leadership Team’s monthly schedule.

Supports other YMCA program areas:

• • • Assists in maintaining a collaborative environment by supporting the operations of other programs, as needed.

Membership Engagement and Retention:

• • • Evaluates members connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated, and aligned to YMCA goals.
    • Assists with monthly marketing and communication for programming.

Safety and Risk Management

• Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
• Maintains proper records, including associate certifications, meetings, and trainings.
• Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed.
• Monitors programming to adhere to all state, local and YMCA health & safety regulations.