Sports Program Director - South Tampa YMCA

Under the direct supervision of the Center Executive Director, the Program Director will provide direct leadership and oversight to Sports Programs, and general Y programs within the center while consistently anticipating and exceeding member expectations.  The Program Director will be responsible for creating and implementing an integrated program strategy to support membership while delivering services as outlined by the association to include organization-wide standards and consistencies throughout all programs.  The Program Director will provide supervision to a staff team driving superior program quality, ensuring all programs support membership, increasing program enrollments, and enhancing the member/participant experience. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth.

Critical areas of expertise include: leading others and working in teams, highly organized program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and entry-level teams and interviewing, hiring and onboarding associates, managing program quality, development and implementation of curriculum programming, staff leadership, proven results in growth in programs, successfully overseeing part-time and entry-level staff teams and interviewing, hiring and onboarding staff members.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Program Quality and Growth

• Sports Operations > Works with the Center Executive Director to assist in implementing and overseeing all sports programs including youth & adult sports as well as clinics and sports camps. This includes, but not limited to:
  • Assists Center Executive Director to develop and implement program quality and growth strategies to increase member satisfaction and retention.
  • Assists in strategy implementation to achieve strategic plan targets for sports programming.
  • Monitors and documents activity/event performance for future planning.
  • Ensures that all sports staff adhere to standards of communication, safety, image, and engagement with both children and parents.
  • Recruits volunteer coaches to support sports programming needs.
  • Provides a visible presence in the center and sports department. Actively engages members to ensure member needs are met.
  • Assists the Center Executive Director with the implementation of association surveys and action plans – tracking metrics and NPS.
  • Participates as an innovator for new and unique activities/programs/events/classes based on both solicited and unsolicited member feedback.
  • Proactively identifies and resolves member issues and concerns.
• Program Operations >
  • Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipates and exceeds expectations consistently throughout programs.
  • Develops and implements association survey and measurement strategies and action plans through NPS surveys.
  • Leads strategy implementation to achieve strategic plan targets for programming.
  • Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
  • Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.
  • Dedicated focus on program growth, innovation and quality results.

Team Leadership 

• Provides direct supervision and leadership to the sports staff and volunteers (where applicable) to hire, develop, motivate and retain a committed team passionate about the YMCA's mission, safety and service to members, and the Tampa Y promise.
• Provides direct supervision to all direct reports and ensures their professional development and success.
• Supervises and leads program teams to create and maintain meaningful and impactful relationships.
• Manages associate schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times.
• Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc.
• Completes all job related, supervisory and other trainings as required.
• Performs other duties as assigned.

Safety and Risk Management

• Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
• Maintains proper records, including associate certifications, meetings, and trainings.
• Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed.
• Monitors programming to adhere to all state, local and YMCA health & safety regulations.