What are the responsibilities and job description for the Youth Development Clerical Administrator - Tampa YMCA position at TAMPA METROPOLITAN AREA YMCA INC?
In partnership with the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YD Clerical Administrator will be responsible for performing outbound calls that support BASE operations and enhance the member/program participant's experience by assisting with general payment inquiries, performing business functions such as cancels and adjustments, program terms, collection of failed drafts, and updating account information. When launched, outbound calls will support YMCA growth in areas of program fulfillment and optimization, member satisfaction and value added, process improvement and member retention.
Work hours may vary depending on departmental needs and may include evenings. Ability to work specified shifts is required.
Critical areas of expertise include:
- Knowledge of computers and ability to learn software applications
- Excellent verbal, interpersonal and problem-solving skills
- Working well in team environment
- Highly organized and able to multi-task
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
YMCA Engagement and Solutions Center
- Responsible for effectively communicating information to callers regarding general inquiries.
- Provide excellent customer service and enhances the YMCA experience to guests, members, program participants, and staff.
- Report process concerns, as well as unusual situations or unresolved issues to supervisor.
- Ability to work towards common goals and objectives in a collaborative and team-centered environment.
- Perform outbound calls to increase program fulfillment, decrease balance dues, increase collections and other initiatives as developed by Operations.
- Perform all duties, tasks and projects as assigned by supervisor.
- Assist with other projects as needed and participates in all staff meetings and/or related meetings.
- Adhere to all policies, guidelines, rules, and best practices as outlined by the Tampa Metropolitan Area YMCA or directed by supervisor.
