Camp Program Director - YMCA Camp Cristina

Under the direction of the Senior Program Director, the Program Director provides leadership and oversight to the daily operations of assigned programs such as Camp, Afterschool and Family Programming departments. This position supports the leadership team, playing an integral role in membership acquisition, engagement, program quality, and retention. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth.

Critical areas of expertise include, but not limited to: demonstrated experience leading childcare operations, leading others and working in teams, highly organized multi-program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and full-time teams and interviewing, hiring and onboarding associates.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Program Quality and Growth

• Afterschool>
  • Drives afterschool enrollment and retention including meeting/exceeding established goals.
  • Provides supervision and oversight, as well as quality control, for the Afterschool Department
  • Directs all aspects of Afterschool program management, associate recruitment and training, and ensuring the delivery of a fun and safe afterschool experience that also supports membership.
  • Organizes and oversees developmentally appropriate implementation of a Afterschool curriculum
• Camp / Kids Day Out >
  • Provides direct leadership and oversight to all summer and holiday camp program operations.
  • Manages all aspects of camp planning, camp associate recruitment and training ensuring the delivery of a fun and safe camp experience that supports membership.
  • Ensures that the camp team operates efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall growth in all camping programs.
  • Maintains quality and ensures that the needs of the members and the community are met within departments and program areas through an integrated program strategy that supports membership.
  • Responsible for program retention and growth.
  • Proactively identifies and resolves member issues and concerns.

• Youth and Family Programming
  • Provides direct leadership and supervision of Parents Night Out, Kids Day Out, and other family-based programs at Camp Cristina. Leads associate team in creating fun, adventure filled, memorable experiences for members and their children.
  • Designs, operates, & supervises all center family activities and classes, Parents' Night Out and launch and operate Afterschool Parents night Out quarterly as a revenue generating event. Assist the Sports and Retreat Center Program Director with birthday parties and assist with other activities/center events that benefit and add value to Y memberships, where appropriate. Responsible for creating connection points with families to increase participation and drive a superior member experience.

Strategically leads associate and volunteer recruitment, training and development and overall program growth and quality.

Program Operations/Team Leadership

• Administrative>
  • Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipate and exceed expectations consistently throughout programs.
  • Develops and implements association survey and measurement strategies and action plans through NPS surveys.
  • Leads strategy implementation to achieve strategic plan targets for programming.
  • Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
  • Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.
• Team Leadership>
  • Provides direct supervision and leadership to direct reports while hiring, developing, motivating and retaining a committed team passionate about the YMCA's mission, safety and service to members.
  • Advocates for association-wide practices and is a source for innovative ways to grow the program member experience, base, and practices.
  • Leader-On-Duty:
    • Serves as Leader-On-Duty within the Leadership Team’s monthly schedule.
  • Supports other YMCA program areas:
    • Assists in maintaining a collaborative environment by supporting the operations of other programs, as needed.
  • Membership Engagement and Retention:
    • Evaluates members connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated, and aligned to YMCA goals.
    • Assists with monthly marketing and communication for programming.
    
    

Safety and Risk Management

• Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
• Maintains proper records, including associate certifications, meetings, and trainings.
• Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed.
• Monitors programming to adhere to all state, local and YMCA health & safety regulations.

Education/ Experience Required:

• Bachelor’s degree or equivalent required; early childhood education, special needs education or related field of study preferred.
• Must hold a Child Care Staff Verification credential issued by the Florida Department of Children and Families.
• Must hold a Child Care Director’s credential issued by the Florida Department of Children and Families.
• Must have completed 45 Hour DCF Health and Safety Training
• Must be willing to attend or obtain any other required trainings, credentials or certifications (e.g. School Readiness Health and Safety training, VPK Early Literacy credential, annual inservice training) required by state or local agencies.
• 3-5 years of experience in formal child care curriculum and programming, preschool age experience preferred.
• 1-3 years of supervisory experience required, preschool director experience preferred.
• Minimum of one (1) to two (2) years of YMCA or programmatic experience preferred.
• Experience working in a Y (or similar) 1,000 unit membership base organization supervising or serving in a leadership role, preferred.
• Proven results in increasing program quality and growth through exceptional planning and organizational skills.
• Highly motivated with the ability to meet or exceed goals, cultivate and retain program participants.
• Demonstrated ability to multi-task and adapt to changing contexts and priorities.
• Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
• Strategic planning and tactical execution experience that resulted in achievement of goals.
• Excellent personal computer skills and experience with standard business software.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Ability to relate effectively to diverse groups of people from all social and economic segments
  of the community.

Certifications/Trainings Required:

• Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration.
• Maintain other required certifications as stated in the training matrix.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to:

• The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device.
• Ability to instruct and observe participants during program activities.
• The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions.
• Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting.
• Ability to sit and reach, and must be able to move around the work environment.
• Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility.
• Must have flexibility and the ability to adapt to changing circumstances.
• Ability to lift and move a minimum of 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold.
• The noise level in the work environment is usually moderate to high.
• This position requires reliable transportation and willing to travel, if needed.
• This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.
• Must be able to perform all duties and functions of those that are supervised

Full Time Benefits Summary:

• 20 days of Paid Time Off, increasing with service
• 7 paid holidays
• Employer-supported health, vision, dental insurance
• Tampa YMCA family membership
• $2,000 employer-provided assistance for qualified dependent care programs (before/after school care and camp)
• 20% off program fees (swim lessons, youth sports, summer camp and more)
• 30% off personal training
• Start at 403 (b) smart savings account through YMCA Benefits on day one of employment (optional)
• Employee Assistance Program (EAP) through BayCare Behavioral Services (phone and online)
• Professional development opportunities through Y-USA trainings
• Retirement plan eligibility: After completing 1000 hours of service over two, twelve-month periods and at least 21 years of age, part-time and full-time associates are eligible for the Tampa YMCA to contribute 12% of your earnings to a 401(a) account. Once enrolled, the associate is immediately vested.

Association Summary:

The Tampa Metropolitan Area YMCA is a top-rated ‘4-star’ Charity Navigator and Guidestar ‘Gold’ rated non-profit charitable organization for youth development, healthy living and social responsibility. Join a cause-driven association with a focus on nurturing the potential of every child and teen, improving the nation’s health and well-being and providing opportunities to give back and support our neighbors. Learn more about the Tampa YMCA at www.tampaymca.org.

• 13 Family Center Ys, 65-acre outdoor adventure camp, Community Learning Center, two program centers, 27 afterschool sites, 18 Early Head Start sites
• Largest youth development and health & wellness provider in the region
• 223,000 community members served
• 1,600 staff members
• 600 volunteers
• $40MM in revenue
• An independent 501(c) 3, locally-governed and managed

Located in sunny Florida, the Tampa Metropolitan Area YMCA offers an ideal location with beautiful weather affording a desirable setting for an active outdoor lifestyle year-round, is close to many beaches and theme parks and Florida is one of very few states that has no state income tax.

The Tampa Y is an equal opportunity employer and a drug-free workplace.