What are the responsibilities and job description for the Staff Tennis Shop position at Tampa Palms Country Club?
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150 country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited !
Job Summary:
The Tennis Shop Staff is responsible for promoting the game of tennis and the club while providing quality service, ordering necessary merchandise, and assisting with the tennis shop operations. Reports directly to the Director of Racquet Sports or Tennis Shop Manager.
Day-to-Day:
- Responsible for efficient and friendly customer service throughout the pro shop, properly checking in all tennis players prior to play. Exhibit proper cash handling procedures.
- Respond to inquiries, lessons and court reservations for Members and guests both in person and on the phone in a friendly manner.
- Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas.
- Keep up inventory levels of constantly stocked items (i.e., shirts, socks, hats, balls, etc.). Follow up on all special orders, making sure customers are kept up to date.
- Process invoices daily (if needed), coding and scanning to the Accounting Team for payment.
- Responsible for seeing that daily assignments are completed in their respective areas.
- Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.
About You:
- Customer service experience required.
- Basic Tennis Knowledge Required.
- Previous Retail experience preferred. High school diploma or equivalent.
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Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.