Veterinary Hospital Operations Manager

Job Title: Hospital Operations Manager

Location: Tampa Veterinary Hospital

Reports To: Practice Manager

Job Type: Full-Time

Position Overview:

As a Hospital Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of our Tampa Veterinary Hospital. You will oversee a team of technicians, pharmacy technicians, technician assistants, animal caretakers and guest service representatives. Your responsibilities include daily assignments, scheduling, hiring, and providing guidance to the team. Your role is essential in maintaining the high standards of care and service our facility provides to pets and our guests.

Key Responsibilities:

-Creating weekly schedules for all team members (4 weeks in advanced)

- Approve or deny time off requests and manage scheduling.

- Monitor time cards and make necessary adjustments to ensure compliance

- Aid with on-boarding process with new hires

-Assist in training and coaching to ensure proper animal care. (people too!!)

-Generate protocols and introduce them to the team to make sure they are followed by all.

-Responsible for hosting monthly team meetings and getting sponsorship

-Attend and participate in weekly leadership meetings

- Complete non-compliance injury/ safety forms

- Troubleshoot and fix equipment issues throughout the hospital.

- Delegates daily tasks

- Follow and embody Tampa Veterinary Hospital’s Core Values

- Ensure that exceptional guest service is a top priority.

- Address guest questions and concerns to maintain a high level of service.

- Oversees the daily operations of the facility and delegating daily tasks

-Following up to inspect what you expect to be done

- Maintain effective appointment scheduling and hospital flow

- Screen and interview candidates

- Collaborate with HR for employee reviews, coaching, and hiring

- Follow up on checklist completion

- Engaging team members conversations to gain solutions

- Training for delivery and accuracy of estimates and invoices

- Monitor time cards and make necessary adjustments to ensure compliance.

- Providing CE opportunities to the team

- Maintaining relationships with vendors

**Qualifications:**

- Bachelor's degree in a related field or equivalent experience- preferred not required

- Previous experience in a similar role in the veterinary or animal care industry.

- Strong organizational and leadership skills.

- Excellent communication and problem-solving abilities.

- Knowledge of veterinary software (Avimark, Vetbloom) is a plus.

**This job description is subject to change as the needs of the hospital evolve. The Hospital Operations Manager will report to and collaborate the Practice Manager to ensure the smooth functioning of the facility.**

Benefits include but not limited to:

• Health Insurance: This is a fundamental benefit that covers medical expenses, including doctor visits, hospital stays, prescription drugs, and preventive care. It provides employees and their families with access to essential healthcare services, promoting overall health and financial security.
• Simple IRA (Savings Incentive Match Plan for Employees Individual Retirement Account): A Simple IRA allows employees to save for retirement with contributions from both the employer and the employee. It encourages long-term financial planning and helps secure employees' financial futures.
• Vision and Dental Coverage: Vision and dental insurance plans are essential for maintaining good eye and oral health. Regular check-ups and coverage for procedures can help prevent and address vision and dental issues, contributing to overall well-being.
• Paid Time Off (PTO): PTO includes vacation days, sick leave, and personal days. It allows employees to take paid time away from work, ensuring they have the opportunity to rest, recharge, and manage personal and family needs.
• Discounted Veterinary Care: TVH offers their employees discounted veterinary care.
• Paid Holidays: Paid holidays provide employees with paid time off on specific days, allowing them to celebrate holidays and spend quality time with their families without losing income.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Rotating weekends

Experience:

• Veterinary experience: 1 year (Required)
• Veterinary Technician: 1 year (Required)

Ability to Commute:

• Tampa, FL 33606 (Required)

Ability to Relocate:

• Tampa, FL 33606: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000